Property Manager

3 days ago

MO United States Mills Properties Full time
About the Role

Mills Properties is seeking an experienced Property Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our properties, ensuring exceptional resident experiences, and driving business growth.

Key Responsibilities
  • Direct and oversee all aspects of property operations, including supervision and coaching of associates
  • Exhibit servant-first leadership by putting the needs of the team first, providing training and feedback to enhance individual and overall performance
  • Review staff performance regularly, communicate expectations, and hold associates accountable through training, mentoring, and performance improvement plans
  • Maintain profitable operations by meeting key performance indicators (KPIs) and managing property budgets
  • Partner with the marketing team to develop creative marketing and social media strategies, increasing qualified property traffic and closing ratios
  • Produce daily and weekly reports, send resident communications, and coordinate resident functions
  • Participate in property inspections with lenders, investors, and senior leadership, resolving issues as needed
  • Support the maintenance team by inspecting grounds for curb appeal, property safety, and appearance, and help maintain property cleanliness
  • Maintain positive communications with residents and provide excellent service through courteous and timely responses to resident needs and concerns
  • Maintain accurate and in-depth knowledge of the property, other Mills properties, and the local market and competitors
  • Collaborate with the Construction/CapEx team regarding new development and/or property rehab
  • Abide by Mills policies and procedures and laws pertaining to Fair Housing, Americans with Disabilities Act, etc.
  • Embody Mills values and apply them to all areas of responsibility
Requirements
  • High school diploma or GED; college degree preferred
  • Five years' experience in multi-family property management or a similar field, with at least two years' leasing experience
  • Minimum of two years' leadership experience
  • CAM or RAM certification preferred but not required
  • Track record of budget management, including P&L and financial forecasting
  • Demonstrated leadership and coaching skills, with the ability to mentor and develop others
  • Compelling communicator with strong negotiating, interpersonal, written, and verbal communication skills
  • Proven ability to maintain composure against obstacles, solving problems with keen insight
  • Valid driver's license
  • Adept at building relationships and working in a team environment, with a proven track record of sharing ideas, providing encouragement, building on others' ideas, giving due appreciation, and bringing out the best in others

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