Customer Service Representative

2 weeks ago


Goodlettsville, Tennessee, United States Associated Wholesale Grocers Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Assistant at the AWG Nashville Division office. As a key member of our support team, you will be responsible for providing exceptional customer service to our members, vendors, and visitors, ensuring a positive and efficient experience for all.

Key Responsibilities
  • Greet and direct members, visitors, and vendors to the correct destination or AWG employee
  • Monitor visitor access and maintain security awareness
  • Answer and screen telephone calls, taking and relaying messages as needed
  • Provide required information to callers and resolve issues in a timely and accurate manner
  • Offer general administrative and clerical support as required
  • Communicate with stores to resolve credit and miss-ship issues
  • Enter miss trips, damaged, and short-dated claims into the online credit system for processing
  • Work closely with loss control to coordinate product pickups, tracking orders, and confirmations for members
  • Conduct member research on issues such as tote credits, product credits, product availability, or any question or concern that requires research to provide an answer
  • Perform other clerical duties as required
Requirements
  • One to two years of related experience and/or training, or an equivalent combination of education and experience
  • Ability to read and speak fluent English
  • Strong communication and computer skills, with the ability to use and learn new technology
Work Environment

This position is based in the AWG Nashville Division office, with a moderate noise level and adequate heating, cooling, lighting, and ventilation. The work environment is indoors, and the employee must be able to sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear. The employee may occasionally be required to stand, walk, taste, or smell. The employee must occasionally lift and/or move up to 10 pounds.



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