Customer Service Specialist

1 day ago


Goodlettsville, Tennessee, United States Insight Global Full time

Position Overview:
We are seeking dedicated Customer Service Specialists to enhance our Human Resources Shared Services team.

Key Responsibilities:
This role involves managing incoming calls and addressing a range of inquiries related to HR policies, including benefits, leave management, and employment-related questions.

As a vital member of our team, you will:

  • Assess and analyze employee requests or concerns.
  • Interpret situations to determine suitable resolutions.
  • Escalate issues when necessary and communicate outcomes effectively.
  • Prepare relevant documentation and process necessary paperwork.

Company Commitment:
We are committed to fostering a diverse and inclusive workplace where every individual can express their authentic selves. We are an equal opportunity employer, ensuring that all qualified candidates receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, or any other characteristic protected by law.

Qualifications:
To be successful in this role, candidates should possess:

  • Experience with Human Capital Metrics (Oracle, Workday, Lawson).
  • Familiarity with Payroll or HRIS systems.
  • 2-3 years of experience in a high-volume call center environment.
  • A high school diploma or equivalent.

Essential Skills:
Strong communication, multitasking abilities, and a confident phone presence are crucial for this position.



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