Wellness Floor Specialist

2 weeks ago


Wichita, Kansas, United States YOUNG MEN'S CHRISTIAN ASSOCIATION OF WICHITA KANSAS Full time


GENERAL FUNCTION: Under the guidance of the Wellness/Fitness Director, the Fitness Floor Associate (FFA) plays a crucial role in ensuring that members and guests enjoy an outstanding experience on the fitness floor. The FFA is dedicated to fostering a safe and inviting atmosphere where individuals can discover and utilize YMCA resources that empower them to reach their health and wellness aspirations.

MINIMUM ENTRY REQUIREMENTS

Education/Experience Requirements:
  1. Must be at least 20 years old
  2. At least two years of experience in customer service
  3. Relevant background in health and wellness
Physical/Mental Requirements:
  1. Ability to regularly perform physical activities such as climbing stairs, bending, stooping, kneeling, twisting, reaching, sitting, standing for extended periods, walking, and lifting/moving up to 50 pounds, along with finger dexterity and visual acuity for detailed tasks
  2. Effective communication skills, both verbal and written
  3. Strong problem-solving, organizational, and task management abilities; capable of making independent and sound decisions in a dynamic environment
  4. Detail-oriented with a high degree of accuracy and alertness
  5. Demonstrated initiative in the absence of supervision
  6. Able to build meaningful relationships and engage with diverse groups of individuals in a friendly and consistent manner
  7. Collaborative team player who can also work independently and lead by achieving goals and meeting deadlines
  8. Ability to exercise discretion and maintain confidentiality
  9. Consistently present a neat and professional appearance
Job Requirements:
  1. Commitment to the YMCA mission, vision, and values
  2. Attendance at New Employee Orientation within the first month of employment
  3. Completion of CPR/AED, First Aid, O2, Listen First Workshop, Fitness Floor Associate Prep, and Culture of Excellence as part of employment conditions
  4. Familiarity with all emergency procedures and action plans for the branch
  5. Understanding and adherence to all policies and procedures established by the association
  6. Flexibility to work a schedule that meets the branch's needs, including evenings and weekends
JOB RESPONSIBILITIES
  1. Serve as the primary resource on the fitness floor by educating and enforcing YMCA policies, procedures, and being readily available to address member and guest inquiries.
  2. Maintain a constant presence on the fitness floor by actively engaging with members, cleaning, and ensuring order while fostering a positive and welcoming environment.
  3. Deliver exceptional customer service by greeting individuals by name and encouraging participation in YMCA programs, classes, and both group and personal training.
  4. Identify and report maintenance issues related to the fitness floor to the supervisor promptly.
  5. Promote and encourage member participation in the Strong Community Campaign.
  6. Attend staff and association meetings and training sessions as directed by the Wellness/Fitness Director.
  7. Perform all other duties as assigned.
EFFECT ON END RESULT: The fitness floor will be a safe, clean, and engaging space filled with satisfied members and guests, contributing to increased participation in group and personal training, enhanced member retention, a high branch NPS score, and a greater number of individuals embracing a healthy lifestyle.

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