Fitness Engagement Specialist

2 weeks ago


Wichita, Kansas, United States YOUNG MEN'S CHRISTIAN ASSOCIATION OF WICHITA KANSAS Full time


GENERAL FUNCTION: Under the guidance of the Wellness/Fitness Director, the Fitness Engagement Specialist is tasked with ensuring that members and guests enjoy a remarkable experience on the fitness floor. This role is pivotal in fostering a secure and inviting atmosphere where individuals can explore and utilize YMCA resources to reach their health and wellness aspirations.

MINIMUM ENTRY REQUIREMENTS

Education/Experience Requirements:
  1. Must be at least 20 years old
  2. At least two years of experience in customer service
  3. Relevant background in health and wellness
Physical/Mental Requirements:
  1. Ability to regularly engage in physical activities such as climbing stairs, bending, stooping, kneeling, twisting, reaching, sitting, standing for extended periods, walking, and lifting/moving up to 50 pounds, along with finger dexterity and visual acuity for detailed tasks
  2. Effective communication skills, both verbal and written
  3. Strong problem-solving, organizational, and task management abilities; capable of making independent and sound decisions in a dynamic environment
  4. Detail-oriented with a high degree of accuracy and alertness
  5. Proactive in the absence of supervision
  6. Ability to cultivate meaningful relationships and work with diverse groups in a friendly and consistent manner
  7. Collaborative team player as well as an independent contributor, achieving goals and meeting deadlines
  8. High levels of discretion and confidentiality
  9. Consistently present a neat and professional appearance
Job Requirements:
  1. Commitment to the YMCA mission, vision, and values
  2. Participation in New Employee Orientation within the first month of employment
  3. Completion of CPR/AED, First Aid, O2, Listen First Workshop, Fitness Engagement Specialist Prep, and Culture of Excellence as part of employment conditions
  4. Familiarity with all emergency procedures and action plans for the facility
  5. Adherence to all policies and procedures established by the organization
  6. Availability to work a schedule that meets the branch's needs, including evenings and weekends
JOB RESPONSIBILITIES
  1. Serve as the primary resource on the fitness floor by educating and enforcing YMCA policies, procedures, and being readily available to address member and guest inquiries.
  2. Maintain a constant presence on the fitness floor by actively engaging with members, ensuring cleanliness, and fostering a positive and welcoming environment.
  3. Deliver outstanding customer service by greeting individuals by name and encouraging participation in YMCA programs, classes, and training sessions.
  4. Identify and report maintenance concerns regarding any aspect of the fitness floor to the supervisor promptly.
  5. Promote and encourage member involvement in the Strong Community Campaign.
  6. Attend staff and association meetings and training sessions as directed by the Wellness/Fitness Director.
  7. Perform additional duties as assigned.
EFFECT ON END RESULT: The fitness floor will be a safe, clean, and engaging space filled with satisfied members and guests, leading to increased participation in group and personal training, enhanced member retention, a high branch NPS score, and a greater number of individuals embracing a healthy lifestyle.

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