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Customer Service Representative
2 months ago
Ascend Learning is a leading provider of data-driven, online educational solutions for learners, educators, and employers in high-growth, licensure-driven professions. We are seeking a highly skilled Customer Service Representative to join our team.
Key Responsibilities- Provide exceptional customer service by responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
- Process and fulfill customer orders accurately and efficiently, including tracking and resolving order billing, shipping, and fulfillment problems.
- Quote and explain pricing, freight charges, and availability of stock to customers.
- Maintain a working knowledge of products, access code procedures, and internal systems.
- Liaise with external warehouse to verify information such as ship date and freight charges.
- Research and resolve issues associated with shipping orders, product information, pricing for customers, and for the sales organization.
- Direct customers to appropriate resources when necessary.
- Assist with processing the end-of-day reconciliation as requested.
- College degree preferred, or equivalent experience.
- Strong administrative, organizational, and computer skills, with the ability to work at a fast pace providing customer support in order processing.
- Previous office environment experience in sales, customer service, or marketing support.
- Excellent knowledge of computers and applications, including Word, Excel, PowerPoint, database, and the Internet.
- Prioritizing and multitasking skills, as well as oral and written communication skills.
- Ability to respond to requests with a sense of urgency and take initiative as needed.
- Knowledge of or familiarity with publishing, vocational educational, or sales is a plus.
- Excellent phone skills, with a pleasant, professional manner, to maintain positive telephone contact with customers.
- Extensive experience working under pressure and managing multiple tasks is required.
- Ability to set appropriate priorities, respond to changes, and demonstrate flexibility in dealing with daily demands and high volume.
- Attention to detail and accuracy in fulfilling customer requirements and management requests.
- Strong interpersonal communication skills to support team goals and organization.
Ascend Learning, LLC is a proud equal opportunity employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees.
