Customer Service Representative

2 weeks ago


Burlington, North Carolina, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Service Team Member at Michaels Stores. As a key member of our store team, you will play a vital role in delivering exceptional customer service, ensuring a seamless shopping experience, and contributing to the overall success of our store.

Key Responsibilities
  • Provide friendly and attentive customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Assist customers in finding products, answering questions, and making recommendations to enhance their shopping experience.
  • Ensure a fast and efficient checkout process, maintaining a clean and organized sales floor, and completing merchandise duties as needed.
  • Work collaboratively with the store team to achieve sales goals, maintain store appearance, and promote a positive and inclusive work environment.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.


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