Customer Service Representative

3 weeks ago


Burlington, North Carolina, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Service Team Member. As a Service Team Member, you will be responsible for providing exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.

Key Responsibilities
  • Customer Service: Provide friendly and courteous service to all customers, answering questions and resolving issues in a timely and professional manner.
  • Store Recovery: Maintain a clean and organized store environment, including the sales floor, stockrooms, and customer areas.
  • Merchandise Duties: Assist with truck unloading, stocking, and planogram processes, ensuring that merchandise is properly displayed and accessible to customers.
  • Checkout Experience: Provide a fast and friendly checkout experience, executing cash handling to standards and ensuring that customers receive accurate and efficient service.
  • Omni Channel Processes: Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes, ensuring seamless integration between online and in-store experiences.
  • Training and Development: Participate in training and development programs to enhance skills and knowledge, including cross-training in custom framing selling and production.
Requirements
  • Experience: Retail and/or customer service experience preferred.
  • Physical Demands: Ability to remain standing for long periods of time, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
Work Environment

Public retail store setting with climate-controlled areas and some outdoor work if assigned to retrieve shopping carts or unload trucks. Frame shop contains glass cutter and heat press.

Michaels is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required to fully participate in the job application or interview process, please contact Customer Care at MICHAELS.COM/CUSTOMERCARE.



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