Customer Service Representative
4 days ago
Glen Raven/Trivantage is seeking a skilled customer service representative to provide exceptional support to internal and external customers. This role requires a deep understanding of company products and programs, as well as excellent communication skills to effectively collaborate with team members.
Key Responsibilities- Process customer orders in a timely and accurate manner via email, fax, and phone.
- Communicate with distribution centers to resolve returns, changes to orders, and backorders.
- Work closely with Supply Chain to provide customers with ETA's on special order items.
- Provide customer call recordings to distribution center managers.
- Collaborate with the credit department to resolve disputed credit items.
- Partner with the sales team to meet and exceed customer service expectations.
- Associates degree or equivalent education and related training.
- 1 year of experience in customer service or a related field with direct interaction with customers.
- High attention to detail.
- Excellent written and verbal communication skills.
- Time Management.
- Ability to work in a team environment.
- Excellent computer skills - Excel, Microsoft Office.
Glen Raven is a hard-working team proud to weave connections worldwide with trusted brands in textiles like Sunbrella. We strive for diversity, solutions-driven ideas, and innovative opportunities for growth. We work towards shared success while lifting each other up on the job and in our communities.
We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. If you require reasonable accommodation, please direct your inquiries to [insert contact information].
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