Customer Service Representative

4 weeks ago


Burlington, North Carolina, United States State Farm Insurance Full time
Job Summary

As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service to our policyholders. Your primary goal will be to assist customers with inquiries, complaints, and policy changes in a timely and professional manner. You will also be responsible for providing accurate and timely information regarding insurance products and services, processing policy applications, renewals, and cancellations, and handling billing and payment inquiries. Additionally, you will collaborate with team members to ensure customer satisfaction and maintain accurate customer records.

Key Responsibilities

Assist customers with inquiries, complaints, and policy changes
Provide accurate and timely information regarding insurance products and services
Process policy applications, renewals, and cancellations
Handle billing and payment inquiries
Collaborate with team members to ensure customer satisfaction
Maintain accurate customer records
Follow company policies and procedures to ensure compliance with insurance regulations
Stay updated on industry trends and changes in insurance policies
Continuously improve knowledge and skills through training and development opportunities

Requirements

High school diploma or equivalent required
1-2 years of customer service experience preferred
Strong communication and interpersonal skills
Ability to work in a fast-paced environment
Basic computer skills and knowledge of insurance products and services
Ability to maintain confidentiality and handle sensitive information

What We Offer

Competitive salary and benefits package
Opportunities for career growth and advancement
Collaborative and dynamic work environment
Recognition and rewards for outstanding performance
Professional development opportunities to enhance skills and knowledge


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