Savoy Hotel Operations Manager
5 hours ago
Job Title: Savoy Hotel Operations Manager
Job Summary:
As a Savoy Hotel Operations Manager, you will be responsible for overseeing the registration process, including inputting and retrieving information from the computer, confirming pertinent details, and assigning rooms based on guest requests. You will also be responsible for informing guests on hotel facilities and amenities, providing directions within the property, and communicating with other departments to ensure seamless operations.
Key Responsibilities:
- Oversee the registration process, including inputting and retrieving information from the computer.
- Confirm pertinent details, including number of guests and room rates.
- Assign rooms based on guest requests, VIP status, etc.
- Inform guests on hotel facilities and amenities.
- Provide directions within the property.
- Communicate with other departments to ensure seamless operations.
- Review reports, including credit limit report, arrivals/departures, discrepancy report, and group resumes.
- Communicate pertinent information to respective departments.
- Project a warm welcome and follow the 10-5 rule.
- Field guest complaints and conduct thorough research to develop effective solutions.
Requirements:
- Excellent communication, interpersonal, and organization skills.
- Ability to carry 10 lbs.
- Commitment to superior customer service and excellent customer service skills.
- Proven ability to influence a team and achieve results.
- Flexibility and creative problem-solving ability.
- Strong initiative and self-motivation.
- Fluency in job-related English, both verbal and non-verbal.
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