Hotel Operations Manager

3 weeks ago


Miami, Florida, United States Norwegian Cruise Line Full time

At Norwegian Cruise Line, we are seeking a highly skilled and experienced Assistant General Manager to support the General Manager in the overall hotel operation.

The successful candidate will be responsible for overseeing the Revenue Departments and Front-of-House areas, ensuring that all guest complaints are properly handled and resolved.

Key responsibilities include instructing Concession Managers to refer guest complaints to the Front Office, supervising purchases made for the Hotel Department, enforcing Public Health service regulations and company rules, and receiving regular supply inventory reports.

The ideal candidate will have advanced level English verbal and writing skills, including the proper use of English grammar, and intermediate to advanced skills in typing and computer software skills.

Minimum two years management experience in Hotel, Food and Beverage positions in hospitality and catering establishments is required, or minimum two years management experience in related hotel positions on board ships.

A Bachelor's degree or foreign equivalency in Hotel and Restaurant Management from a recognized hotel/culinary institution is also required.

Norwegian Cruise Line Holdings Ltd is a leading global cruise company operating the Norwegian Cruise Line, Oceania Cruises, and Regent Seven Seas Cruises brands.

The company operates 32 ships, employs over 35,000 shipboard crew from more than 110 different countries, and visits approximately 700 different port destinations each year.

We are an equal opportunities employer and welcome applications from all qualified candidates.



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