Savoy Hotel Operations Manager

3 weeks ago


Miami Beach, Florida, United States Think Hospitality Full time
Job Description

As a Savoy Hotel Manager, you will be responsible for overseeing the registration of new guests, departures, PBX, reservations, cashier close reports, and front office reports. You will interact and work closely with other departments in an efficient manner, providing and maintaining the highest possible service standards to our clientele at all times.

Key Responsibilities:

  • Oversee the registration process, including inputting and retrieving information from the computer, confirming pertinent information, and assigning rooms based on guest requests.
  • Inform guests about hotel facilities and amenities, provide directions within the property, and communicate luggage delivery/retrieval with the bell staff and car requests with the valet if needed.
  • Oversee basic accounting procedures, including exchange of foreign currency, cash handling, posting charges to the guest folio, and making adjustments.
  • Review reports, such as credit limit reports, arrivals/departures, discrepancy reports, and group resumes, and communicate pertinent information to the respective department.
  • Communicate credit issues to all revenue-generating departments.
  • Project a warm welcome, follow the 10-5 rule, acknowledge waiting guests with no exception, and use a clear and positive speaking voice.
  • Communicate guest requests with the appropriate department.
  • Field guest complaints, conduct thorough research to develop effective solutions, and negotiate results.
  • Review departing guests' folios and invite guests back.
  • Make reservations and act as a concierge, assisting guests with directions, transportation, and coordinated further accommodation.

Requirements:

  • Excellent communication, interpersonal, and organization skills.
  • Ability to carry 10 lbs.
  • Commitment to superior customer service and excellent customer service skills.
  • Proven ability to influence a team and achieve results.
  • Flexibility and creative problem-solving ability.
  • Strong initiative and self-motivation.
  • Fluency in job-related English, both verbal and non-verbal.
  • Ability to handle pressure and work in a fast-paced environment.
  • Ability to work days, evenings, and weekends as necessary.


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