Hotel Operations Manager

3 weeks ago


Delray Beach, Florida, United States Shaner Hotel Group Full time

Hotel Operations Manager

Key Responsibilities:

  • Ensure hotel financial goals and budget targets are achieved.
  • Maintain payroll and purchasing controls to maintain and exceed profit goals.
  • Develop and implement long and short-range financial objectives consistent with property objectives.
  • Ensure all Shaner and franchise operating standards are followed.
  • Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
  • Handle guest complaints ensuring guest satisfaction.
  • Assist staff with their job functions to ensure optimum service to guests.
  • Lead all aspects of employee performance to ensure productivity and a quality work environment.
  • Establish, maintain, and train standards and procedures for cleaning and safe working conditions in all departments.

Requirements:

  • High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
  • Bilingual English/Spanish a plus.
  • Working knowledge of all hotel departments.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Knowledgeable of the property management system.
  • Knowledge of local activities and attractions appropriate for clientele.


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