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Care Navigator
2 months ago
We are seeking a highly skilled and compassionate Care Navigator to join our team at Tembo Health. As a key member of our multidisciplinary team, you will play a critical role in supporting caregivers, families, and seniors with dementia to enhance their quality of life and ensure their safety in the home.
Responsibilities- Act as the primary point of contact for caregivers, families, and seniors with dementia, providing education and support around dementia, symptoms, caregiving, and what to expect.
- Screen for unmet care needs, including clinical or medication issues, behavioral issues, safety risks, and psychosocial well-being of both caregiver and patient.
- Develop personalized care plans with support from the clinical team, identifying goals and implementing strategies to address identified needs.
- Research and connect caregivers, families, and seniors with dementia to local community resources, ensuring access to necessary support and services.
- Assist with medication management, reconciling medications and developing strategies to improve adherence.
- Coordinate medical care, assisting with referrals and gathering and compiling up-to-date medical records.
- Consult with and triage complex issues with our multidisciplinary team, including licensed clinical team members.
- Develop and maintain content for informational resources, ensuring accuracy and relevance.
- Provide documentation and support general administrative tasks, including managing records and handling correspondence.
- College degree in social work or psychology.
- Comfortable with technology and performing this role virtually.
- Fluent in English and Spanish with excellent communication skills.
- Able to work in a multidisciplinary team environment.
- Experience building rapport and collaborative relationships with patients and families.
- Able to effectively manage difficult patient interactions with empathy and professionalism.
- Master of Social Work (MSW).
- Experience in healthcare, ideally with dementia.
- Located in the New York City or Boston area.