Member Solutions Center Representative

2 weeks ago

Milwaukee, Wisconsin, United States UW Credit Union Full time

Overview:

Join our expanding Member Solutions Center, where we are excited to welcome enthusiastic individuals to the role of Member Solutions Center Representative. Experience a collaborative and energetic environment that fosters creativity and enjoyment in the workplace.

As part of a dedicated team of over 100 professionals, you will play a crucial role in delivering exceptional service to our diverse community of members. At UW Credit Union, we pride ourselves on being accessible and responsive to our members' needs, ensuring they receive outstanding support regardless of their location.

Why Choose Us?

Embark on a rewarding career with a supportive and community-focused organization. The opportunities for growth and development are limitless.

Benefits of Working at UW Credit Union:

  • Generous annual paid time off
  • Paid caregiver leave
  • Paid parental leave for new parents
  • Paid volunteer time
  • Eleven paid holidays, including your birthday
  • 401k matching program
  • Performance-based bonus opportunities
  • Comprehensive medical, dental, and vision plans
  • Discounted transportation options
  • Employee Assistance Program
  • And more

Key Responsibilities:

  • Achieve results as outlined in the Member Solutions Center performance metrics, balancing operational efficiency with quality interactions.
  • Engage with members via phone, ensuring a high standard of service and a solid understanding of credit union offerings.
  • Utilize available resources effectively, including an internal knowledge base, to assist members.
  • Assess member needs and provide tailored recommendations for products and services.
  • Resolve member inquiries and troubleshoot issues using appropriate tools and resources.
  • Exercise sound judgment in addressing member requests and provide effective solutions.
  • Document member interactions accurately to reflect the experience.
  • Communicate complex information clearly and simply, avoiding jargon.
  • Demonstrate strong problem-solving skills to address member concerns.
  • Foster positive relationships with team members and other departments to enhance service delivery.

Qualifications:

  • Willingness to work on-site with potential for hybrid arrangements.
  • Experience in a financial institution, contact center, or customer service setting preferred.
  • Associate's degree in Business, Technology, or a related field, or equivalent experience.
  • Proficient in Microsoft Office applications.
  • Familiarity with web browsers and operating systems.
  • Ability to discuss and adapt to complex digital tools and technologies.

Training and Development:

  • Comprehensive training program for new hires.
  • Ongoing learning opportunities, including access to resources and technical training.

Work Schedule:

  • Flexible scheduling options available, including potential remote work for weekend shifts based on performance.

UW Credit Union is committed to fostering an inclusive workplace that values diversity and promotes equal opportunity for all employees.

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