Field Operations Support Specialist

5 days ago


San Antonio Texas, United States Darkhive Full time
About the Role

Darkhive, a pioneering Defense Tech startup, is seeking an experienced Field Operations Support Lead to join our team. As a key member of our operations team, you will play a crucial role in advancing the application of robotics and automation in the public safety and defense sectors.

Key Responsibilities
  • Test and validate Darkhive's hardware and software products to ensure they meet the highest standards of quality and performance.
  • Submit detailed bug reports and tickets to our development teams, providing actionable feedback to drive product improvement.
  • Collaborate with cross-functional teams, including Engineering, Program Management, and Business Development, to develop and refine product documentation.
  • Coordinate product demonstrations for end-users during exercises, expos, and company events, showcasing the capabilities and benefits of our solutions.
  • Assist in coordinating participation in DoD exercises and events, ensuring seamless execution and maximum impact.
Requirements
  • San Antonio local or willing to relocate.
  • Part 107 qualified.
  • 5+ years of piloting drones.
  • 5+ years of experience in TAK family of systems, including ATAK, WinTAK, and TAK Server.
  • 5+ years of experience working with Government/DoD agencies.
  • Excellent problem-solving abilities and ability to operate independently while improving current processes.
  • Ability to travel up to 50% of the time.
  • Valid passport.
Preferred Qualifications
  • Network certification within the last 5 years.
  • Understanding of software development life cycle.
  • Experience with software tools, including JIRA, Confluence, and Git.
  • Proficiency in Linux.
  • Experience in the robotics, aerospace, or defense industries.
  • Active DoD Security Clearance.
Selection Process
  • Phone Screen (30 minutes) - Get to know more about the company and share your experience.
  • Takehome/Project Review or example of work contributions.
  • Hire/No Hire - Video conference or in-person review of solution with opportunity to ask questions and meet the team.
Benefits
  • Competitive compensation package, including equity grants.
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan with 3% company contribution.
  • Unlimited vacation with 10 paid holidays.
  • Relocation assistance (depending on role eligibility).
  • 5 days of accruing yearly sick leave.


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