Director of Event Operations

5 days ago


Roanoke Texas, United States Deloitte Hotel & Conference Center Full time
About Us

At Deloitte Hotel & Conference Center, we prioritize our employees' growth and well-being. Our company culture is built on a foundation of diversity, inclusivity, and employee development. We strive to create a supportive work environment that fosters growth, development, and a sense of community.

Location Overview

Our hotel and conference center is a high-end, private facility catering to professional clientele. We offer 800 hotel rooms, three restaurants, and 105,000 square feet of meeting space, including ballrooms, an amphitheater, and classrooms. Our fitness center, jogging trails, and sports fields provide ample opportunities for relaxation and recreation.

Benefits and Perks
  • Awesome Employee Focused Culture with regular events
  • Eligible for Vacation pay starting immediately
  • 10 Paid Holidays per year
  • Up to 14 Vacation & Sick days per year
  • Many opportunities to grow and transfer to new positions
  • Free Lunch in our newly remodeled Employee Cafe
  • Eligible for Medical Insurance and other awesome benefits within 30 days of employment
  • Employer matching 401k
  • Tuition Reimbursement
  • Free parking on-site
  • Free uniforms and uniform cleaning
Job Summary

The Director of Event Management will oversee the entire operation of the Event Management division, ensuring financial, guest, and employee satisfaction goals are achieved. This role involves providing direction and training to the team, recruiting, interviewing, and conducting performance appraisals for direct reports.

Responsibilities
  • Recruit, interview, train, coach, discipline, and conduct performance appraisals for direct reports
  • Assign, train, support, and direct staff to carry out their roles efficiently
  • Coach and develop staff for growth in their current and future positions
  • Direct all facets of conference and event operations
  • Oversee management of all groups to ensure high customer service levels
  • Meet with department regularly to maintain open communication, employee morale, and problem-solving
  • Prepare budgets, forecasts, and capital requests
  • Complete employee performance appraisals in a timely manner
  • Control expenses monthly to coincide with revenues as budgeted
  • Attain guest experience scores as determined by the property or better for the department
  • Act as a resource and project support with any Owner initiatives
Qualifications
  • Department head experience required
  • 4 years' experience managing other managers or supervisors required
  • 8 years' experience in the hospitality industry with at least three years' experience associated with Conference Centers or Conference Center Hotels
  • Previous experience with managing financials and development of budgets
  • Extensive knowledge of event service equipment, set up styles, and audio visual
  • Strong computer skills, including Microsoft Excel, Outlook, Word, and PowerPoint
  • Microsoft Teams and OneNote experience desirable
  • Strong knowledge of Event, Sales, and Catering systems required
  • Infor experience desirable


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