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Event Management Director

2 months ago

Roanoke Texas, United States Deloitte Hotel & Conference Center Full time
About Us

At Deloitte Hotel & Conference Center, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships.

Location Description

Our property, Deloitte University, is a high-end private hotel and conference center located in Westlake, Texas. With 800 hotel rooms and 105,000 square feet of meeting space, we cater to professional clientele and offer a range of amenities, including fitness centers, jogging trails, and sports fields.

Benefits and Perks

We offer an awesome employee-focused culture with many employee events, eligible vacation pay starting immediately, 10 paid holidays per year, and up to 14 vacation and sick days per year. We also provide free lunch in our newly remodeled employee cafe, eligible medical insurance, employer matching 401k, tuition reimbursement, and free parking on-site.

Job Summary

The Director of Event Management will oversee the entire operation of the Event Management division, including Event Planning, Event Set Up, and Event Support. This role requires direction and training of the team to ensure financial, guest, and employee satisfaction goals are achieved using sound business practices.

Responsibilities
  • Recruit, interview, train, coach, discipline, and conduct performance appraisals for direct reports.
  • Assign, train, support, and direct staff to carry out basic operations to maximize efficiency and performance.
  • Coach, develop, and provide feedback to staff for continued growth in their current and future positions.
  • Direct all facets of conference and event operations.
  • Oversee management of all groups to ensure highest customer service levels.
  • Meet with department regularly to ensure open communication, employee morale, and problem-solving.
  • Prepare budgets, forecasts, and capital requests.
  • Complete employee performance appraisals in a timely manner and utilize for feedback, growth, and career planning.
  • Control expenses monthly to coincide with revenues as budgeted.
  • Attain guest experience score as determined by the property or better for the department.
  • Act as a resource and project support with any Owner initiatives.
Qualifications

Department head experience required. 4 years' experience managing other managers or supervisors required. 8 years' experience in the hospitality industry with at least three years' experience associated with Conference Centers or Conference Center Hotels. Previous experience with managing financials and development of budgets. Extensive knowledge of event service equipment, set up styles, and audio visual. Strong computer skills, including Microsoft Excel, Outlook, Word, and PowerPoint. Microsoft Teams and OneNote experience desirable. Strong knowledge of Event, Sales, and Catering systems required. Infor experience desirable.