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Beverage and Event Operations Manager

2 months ago

Roanoke Texas, United States Deloitte Hotel & Conference Center Full time

About Us:
At Pyramid Global Hospitality, we prioritize our people.

As an organization that champions its workforce, we are committed to fostering a supportive and inclusive atmosphere that promotes diversity, personal growth, and overall wellbeing.

Our dedication to a People First culture is evident in our employee development initiatives, benefits, and our focus on nurturing meaningful relationships.


Location Overview:
Deloitte Hotel & Conference Center

A prestigious private hotel and conference venue known as Deloitte University, not open to the general public.

Currently featuring 800 hotel rooms, all single occupancy, with plans to expand to 1400 rooms.

Includes three dining establishments, one of which is a Starbucks.

Offers 105,000 square feet of versatile meeting space, including ballrooms, an amphitheater, and classrooms.

Facilities include a fitness center, jogging trails, and sports fields.

Serves a professional clientele, with no weddings, vacation parties, school groups, or other social events.

For more details about our property, please visit our website.

Benefits & Perks:
  • Employee-centric culture with numerous events.
  • Immediate eligibility for vacation pay and 10 paid holidays annually.
  • Up to 14 vacation and sick days each year.
  • Opportunities for career advancement and internal transfers.
  • Complimentary lunch in our newly renovated employee café.
  • Access to medical insurance and other benefits within 30 days of employment.
  • Employer-matched 401k contributions.
  • Tuition reimbursement available.
  • Complimentary on-site parking.
  • Uniforms provided and cleaned at no cost.

Position Overview:


The Beverage and Event Operations Manager is tasked with the development and execution of a Four Diamond level of service and a sophisticated beverage department operation. This includes designing and implementing private team-building events, comprehensive staff training, and maintaining an exquisite wine list, along with assisting in inventory management.

Key Responsibilities:
  • Design and curate a dynamic portfolio of engaging events for banquets and property-wide activities. Develop themed presentations and educational materials as needed.
  • Host special event activities that enhance guest experiences through expert beverage service.
  • Monitor service quality during meal periods and banquet functions, ensuring personalized wine and beverage service.
  • Continuously elevate the beverage program by conducting training sessions and seminars to enhance team members' beverage service skills and product knowledge.
  • Establish a core knowledge base for each outlet, covering relevant offerings, service techniques, proper glassware, beverage pairings, and understanding guest preferences.
  • Drive guest satisfaction scores for the Food & Beverage department, enhancing the overall guest experience.
  • Contribute innovative ideas to improve guest experiences and assist in their implementation.
  • Research, recommend, and organize the wine menu and beverage program, ensuring each outlet maintains a unique identity.
  • Collaborate with F&B department heads and purchasing teams on requisitioning, receiving, storing, and inventorying all beverage products to meet budgeted targets.
  • Analyze beverage cost variances and provide insightful reports.
  • Participate in the ideation and execution of stylish specialty team-building events that align with industry trends.
  • Attend preparatory meetings, including menu meetings, BEO meetings, and daily pre-shift meetings.
  • Provide timely feedback on event success and suggest improvements for future offerings.
  • Engage in ongoing Sommelier education through seminars and industry events, sharing insights on new beverage trends.
  • Serve as the F&B Manager-on-duty as required.
Qualifications:
  • Five years of experience in food and beverage management.
  • Two years of supervisory experience.
  • Minimum introductory level certification from the Court of Master Sommeliers or equivalent.
  • Strong leadership, communication, and problem-solving skills.
  • Proficient in Microsoft Office; knowledge of Infor or other hospitality platforms is a plus.