Director of Optometric Services

2 days ago


Mount Clemens, Michigan, United States SVS Vision, Inc. Full time
Job Summary

SVS Vision, Inc. is seeking a highly skilled and experienced Director of Professional Services to lead our optometric services team. This key role will be responsible for driving the strategic direction and day-to-day operations of our doctors of optometry, ensuring the consistent implementation of company-wide policies and procedures, and fostering a culture of excellence in patient care and business results.

Key Responsibilities
  • Strategic Direction: Provide oversight and coaching to optometrists on efficient operations, exam management, appointment book operations, and best practices. Partner with regional leads to deliver KPIs related to exams, patient satisfaction, conversion, and efficiency metrics.
  • Operations Development: Develop and implement playbooks, action plans, and policies and procedures to meet SVS Vision objectives. Guide pertinent optometric practice communication to District Managers and lead best-in-class on-boarding processes for new doctors.
  • Leadership & Financial Accountability: Maintain knowledge of legislation affecting the optical industry, stay current on optical trends and competitive landscapes, and lead discussions with District Managers to address doctor coverage gaps and financial metric exceptions.
Requirements
  • Doctor of Optometry degree required, master's degree desired
  • 3-5 years of progressive leadership experience in multi-unit retail optical environments or doctor operations services
  • Able to work cross-functionally in a matrixed organization with excellent attention to detail and follow-through
  • Demonstrated desire and capacity to learn the business
  • Solid interpersonal relationship skills to interact with doctors and the SVS Vision leadership team and investors
Benefits
  • Eleven days of personal time awarded at date of hire
  • Paid vacation time
  • 401K plans
  • Affordable medical and dental benefits available on the 31st day of employment
  • Vision benefits provided by SVS Vision
  • Energetic environment
  • Flexible schedule
  • Paid mileage
  • Life and disability insurance
  • Employee assistance program
  • Company-sponsored discounts on many useful items and services
  • Professional training
  • Rewards and recognition for outstanding performance
  • Opportunity for growth and promotions within the company


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