Director of Professional Services

6 days ago

Mount Clemens, Michigan, United States SVS Vision, Inc. Full time
Job DescriptionJob Description

Director of Professional Services

POSITION SUMMARY:

Lead optometric services for SVS Vision locations to execute operational activities that positively impact both doctor operations and business results. Oversee staffing and recruiting of optometrists for SVS Vision locations. Develop strategic direction and day-to-day operations of all SVS Vision Doctors of Optometry. Drive consistent implementation of company-wide policies and procedures, identified best practices, and training and development strategies. Stay up-to-date on new and improved technology to support optometric services, enhance the patient experience, and deliver business results.

DUTIES AND RESPONSIBILITIES:

STRATEGIC DIRECTION

  • Provide guidance and coaching to optometrists on efficient operations in areas of exam management, appointment book operations, and best practices, strategic priorities like telehealth implementation, equipment management, training and development, and related marketing
  • Partner with regional lead to deliver KPIs related to exams, patient satisfaction, conversion, and efficiency metrics
  • Lead selected initiatives to achieve target ROI and drive acceptance and implementation of new technologies with doctors
  • Support recruiting team to hire qualified optometrists and maintain relationships with optometry schools
  • Develop innovative growth and quality solutions to maintain and improve patient satisfaction through partnerships with optometrists, field leadership teams, and stores
  • Work with merchandising team to support new product launches related to optometric practice
  • Provide recommendations for competitive professional fee schedules
  • Support acquisition strategy by fostering communication with optometrists associated with potential acquisition targets

OPERATIONS DEVELOPMENT

  • Provide coaching to optometrists to achieve exam revenue, profit, and patient service objectives covering both existing operations and sustained growth
  • Develop and implement playbooks, action plans, and policies and procedures to meet SVS Vision objectives
  • Guide pertinent optometric practice communication to District Managers
  • Lead best-in-class onboarding process for new doctors

LEADERSHIP & FINANCIAL ACCOUNTABILITY

  • Maintain knowledge of and effectively communicate legislation affecting the optical industry
  • Stay current on optical trends and competitive landscape
  • Lead discussion with District Managers to address doctor coverage gaps, financial metric exceptions, and implement action plans
  • Represent SVS Vision in discussions with external partners
  • Partner with support functions, including Managed Care Contract, Credentialing, and Revenue Cycle
  • Establish and work within defined budgets

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

  • Doctor of Optometry degree required, master's degree desired
  • 3-5 years of progressive leadership experience in multi-unit retail optical environment or doctor operations services
  • Able to work cross-functionally in a matrixed organization with excellent attention to detail and follow-through
  • Demonstrated desire and capacity to learn the business
  • Solid interpersonal relationship skills to interact with doctors and the SVS Vision leadership team and investors
  • Experience in process development and improvement, as well as independent management of initiatives and/or projects
  • Able to analyze and solve issues of varied scope: able to act decisively to implement solutions
  • Solid negotiation skills
  • Solid organizational and planning skills
  • Able to analyze financial data, recognize opportunities for improvement, and formulate plans to address
  • Able to provide clear vision of business objectives and goals
  • Solid computer knowledge to include Microsoft Office Suite of programs

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

  • Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
  • Able to read and write at a high school graduate level
  • Able to sit or stand for extended periods of time
  • Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
  • Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
  • Able to travel independently to support Company objectives and personal development

Benefits and Perks:

  • Eleven days of personal time awarded at date of hire
  • Paid vacation time
  • 401K plans
  • Affordable medical and dental benefits are available on the 31st day of employment
  • Vision benefits provided by SVS Vision
  • Energetic environment
  • Flexible schedule
  • Paid mileage
  • Life and disability insurance
  • Employee assistance program
  • Company-sponsored discounts on many useful items and services
  • Professional training
  • Rewards and recognition for outstanding performance
  • Opportunity for growth and promotions within the company

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

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