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Customer Success Manager for Scaled Engagements
2 months ago
About Our Mission:
At Notion, we are dedicated to empowering individuals, teams, and organizations to customize their software solutions to tackle any challenge they face. Our goal is to transform the way people interact with technology, ensuring that everyone can harness the full potential of their tools.
Since our inception in 2016, we have partnered with renowned companies such as Pixar, Mitsubishi, Figma, and Plaid, among many others, on this exciting journey. As we continue to expand, we are eager to welcome talented individuals who excel in their fields and share our passion for innovation.
Role Overview:
In this position, you will oversee a substantial portfolio of clients in the Americas. Your responsibilities will include onboarding new customers and enhancing our existing relationships through tailored consultations, training sessions, and support programs.
You will design and implement large-scale outreach initiatives aimed at key stakeholders to facilitate the adoption of Notion's solutions. Collaborating closely with our sales teams, you will ensure that our clients experience strong engagement with our platform.
As a product ambassador, you will help clients optimize their workflows and maximize their return on investment in Notion. You will also identify and engage with strategic clients to increase user activity and expand their usage of our services.
Key Responsibilities:
- Drive product adoption and growth for a solution that addresses real-world challenges, utilized by some of the largest organizations globally.
- Contribute to the development of Customer Success strategies at Notion, playing a pivotal role in shaping our sales and support processes.
- Act as a trusted advisor and product expert, conducting training and onboarding sessions to educate clients and explore new use cases.
Impact on Product Development:
Through your interactions with clients, you will gather valuable insights that will inform our product development efforts, ensuring we continue to meet and exceed customer expectations.
Professional Development:
Join us in tackling significant challenges and enhancing your skills in a dynamic environment where we achieve remarkable results.
Qualifications:
- A minimum of 3 years of experience in a fast-paced software environment, with a proven track record in Customer Success or Account Management.
- Experience managing a high volume of accounts and a strong drive to excel as part of a team.
- A growth-oriented mindset, thriving in a startup atmosphere and motivated by the success of others.
Preferred Qualifications:
- Experience in developing Customer Success frameworks or processes.
- Familiarity with program management and campaign execution.
- Previous use of Notion and knowledge of data analytics tools like Salesforce and Gainsight.
- Experience as an early hire in a rapidly growing startup.
About Notion:
We value diversity and seek to build a workforce that reflects the wide range of perspectives and experiences of our customers. If you are passionate about creating accessible software solutions and align with our values, we would love to hear from you.
Notion is committed to providing competitive compensation, equity, and benefits to our employees.
