Patient Support Representative

4 days ago


Lehi, Utah, United States Serenity Healthcare, LLC Full time
About the Role

At Serenity Healthcare, LLC, we are seeking a compassionate and empathetic Patient Support Representative to join our team. This is an exciting opportunity to make a meaningful impact in the lives of individuals struggling with mental health challenges.

Job Summary

We are looking for a highly motivated individual who is passionate about delivering exceptional patient care. As a Patient Support Representative, you will be responsible for providing timely and effective support to patients through various communication channels.

Responsibilities
  • Answering patient calls, emails, and questions in a professional and courteous manner.
  • Completing new patient intakes to help them start their healing journey.
  • Ensuring compliance with HIPPA regulations and following standards & regulatory requirements.
  • Solving problems and educating patients about TMS and Ketamine treatments.
  • Coordinating with clinics for patient care.
  • Other relevant duties as needed.
Requirements
  • High School Diploma/ GED.
  • Strong patient-first mindset.
  • Previous experience in customer service required.
  • Excellent verbal and written communication, and basic math skills.
  • Well-versed in de-escalation skills and ability to connect with individuals.
  • Passionate about making a difference.
Benefits
  • A competitive salary of $45,000 - $60,000 per year, depending on experience.
  • Accelerated healthcare career growth - rapid advancement opportunities.
  • Insurance benefits (Medical, Dental, Vision) and 401K.
  • 20 days off annually (10 PTO days and 10 Holidays).
  • Employee access to Serenity's treatment options.
  • Access to corporate onsite gym, game room, and other amenities.
  • Open to full or part-time schedules.


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