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Patient Care Liaison
3 weeks ago
We are seeking a skilled and compassionate Customer Service Representative to join our team at Serenity Healthcare, LLC. As a representative, you will play a vital role in supporting our patients through inbound calls and emails, ensuring compliance with HIPAA regulations, and coordinating with clinics for patient care.
Key Responsibilities:
- Respond to patient inquiries and provide information on our treatment options
- Collaborate with clinics to ensure seamless patient care
- Ensure compliance with HIPAA regulations and maintain confidentiality
- Educate patients about TMS and Ketamine treatment options
- Develop and implement solutions to patient concerns and issues
Requirements:
- High School Diploma or equivalent required
- Previous experience in customer service is essential
- Excellent verbal and written communication skills, as well as basic math skills
- Well-versed in de-escalation techniques and ability to connect with individuals
- Passionate about making a difference in people's lives
Compensation and Benefits:
The estimated salary for this position is $45,000 - $55,000 per year, depending on experience. Additional benefits include insurance (medical, dental, vision) and 401K, 20 days off annually, and access to corporate onsite gym, game room, and other amenities.
