Patient Care Ambassador

5 days ago


Lehi, Utah, United States Serenity Healthcare Full time
Serenity Healthcare
Overview of the Company
We are a leading provider of healthcare technology solutions, utilizing cutting-edge medical devices to deliver long-term success for patients. Our team is dedicated to making a positive impact on people's lives.

About This Opportunity

Average Salary: $40,000 - $55,000 per year (dependent on experience and qualifications)


Job Description
We are seeking a Patient Care Ambassador to join our team. As a Customer Service Representative at Serenity Healthcare, you will play a vital role in building trust and rapport with our patients while educating them on our life-saving alternative treatments. Your primary responsibility will be taking inbound calls and providing exceptional customer service. You will also be responsible for completing new patient intakes, ensuring compliance with HIPPA regulations, and coordinating with clinics for patient care. Additionally, you will solve problems, educate patients about TMS and Ketamine, and perform other relevant duties as needed.
Required Skills and Qualifications
  • High School Diploma/ GED
  • Strong patient first mindset
  • Previous experience in customer service required
  • Excellent verbal and written communication, and basic math skills
  • Well-versed in de-escalation skills and ability to connect with individuals
  • Passionate about making a difference

Benefits
We offer a competitive salary and benefits package, including insurance benefits (Medical, Dental, Vision) and 401K. You will also have access to corporate onsite gym, game room, and other amenities. We offer 20 days off annually (10 PTO days and 10 Holidays). Additional pay of $1.00 differential for fluent Spanish/English speakers who pass an in-house assessment. Open to full or part-time positions.
About Working with Us

Serenity Healthcare values its employees and provides opportunities for accelerated career growth. If you are a motivated individual who wants to make a difference in people's lives, we encourage you to apply. We look forward to welcoming you to our team



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