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Director of Client Services
2 months ago
We are seeking a highly skilled and experienced Executive Director of Operations to join our team at Aramark. As a key member of our leadership team, you will be responsible for planning, managing, and guiding multiple contracted services for a client, generating $2-15M+ in revenue.
Key Responsibilities- Lead a team that provides operational expertise in contracted services, providing hands-on execution management of operations.
- Manage client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
- Build, develop, and lead a management team and staff capable of carrying out organizational objectives.
- Recommend methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
- In partnership with Finance, manage a budget and assist in the design of improvements to optimize financial performance and operational productivity.
- Manage compliance with all local, state and federal regulations and codes and maintain all associated records and reports.
- Ensure compliance with Aramark's standards of operation, including safety standards and Aramark's Business Conduct Policy at all times.
- Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
- The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role.
- Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
- Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
- Meaningful experience in service industry, contract services, or hospitality environment.
- Proven ability leading through other managers.
- Experience in creating and managing a department budget, financial controls and analysis.
- Experience crafting product sales strategies and implementing operational programs and initiatives.
Aramark is a leading provider of food and facilities services to clients around the world. We are committed to delivering exceptional service and creating a positive impact for our employees, clients, and communities. We believe in the importance of diversity, equity, and inclusion, and strive to create a workplace culture that values and respects all individuals.
