Helpdesk Support Specialist

1 week ago


Atlanta, Georgia, United States Crescens Full time
Job Title: Helpdesk Support

At Crescens, we are seeking a highly skilled Helpdesk Support professional to join our team. As a Helpdesk Support specialist, you will be responsible for providing technical assistance to computer users, resolving computer problems, and ensuring the smooth operation of our computer systems.

Key Responsibilities:
  • Provide technical assistance to computer users via phone, email, and in-person support.
  • Resolve computer problems and issues in a timely and efficient manner.
  • Oversee the daily performance of computer systems and applications.
  • Monitor ticket queues and escalate tickets outside of SLA's until resolved.
  • Set up equipment for employee use and perform minor repairs to hardware, software, or peripheral equipment.
Requirements:
  • 2+ years of experience as a Helpdesk Technician with hands-on knowledge in resolving issues with Outlook, MS Office, Win 10, Active Directory, and COTS applications.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
Work Schedule:

The candidate must be local to Atlanta and be able to come to the office every day to work.



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