Applications Support Specialist
22 hours ago
As an Applications Support Specialist at Cortland, you will play a crucial role in implementing and supporting our software platform, ensuring seamless user experiences for associates across our communities and corporate offices. Your expertise will be instrumental in resolving technical issues, analyzing aggregate support data, and identifying opportunities to improve processes and create efficiencies.
Key Responsibilities:
• Provide comprehensive support via telephone and internet to end users for problems or questions related to property operating system (POS) software products
• Develop end-user instructions for the implementation of upgrades or updates
• Utilize helpdesk software to track technology support needs, capture problems and solutions for reference, and identify future training needs
• Analyze and troubleshoot escalated issues, escalating them to the appropriate department as necessary
• Support the setup of new properties in all multifamily applications, administer users, and setup systems to meet operating requirements
• Assist with the testing and evaluation of new software, systems, and applications, providing feedback from an end-user perspective
Requirements:
• Minimum of 6-12 months of previous Helpdesk experience and/or hands-on property management/accounting software systems experience; experience in the multifamily industry is preferred
• High school diploma or GED
• Strong organizational, customer service, and computer skills
• Ability to approach problems logically and creatively with a high attention to detail
• Strong verbal and written communication skills, stellar interpersonal skills, and ability to meet deadlines
• Proficiency in Microsoft Office Suite applications
About Cortland:
Cortland is a multifamily company that creates, reimagines, and manages apartment communities for residents nationwide. We are headquartered in Atlanta, GA, with communities and regional offices across the country and overseas. Our success is fueled by our belief in a better life where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We are an equal opportunity employer, committed to supporting and celebrating diversity in the workplace.
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