Customer Service Representative

4 days ago


Northfield, Minnesota, United States Circle K Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.

Key Responsibilities
  • Provide prompt and courteous customer service, responding to customer inquiries and resolving issues in a professional and timely manner.
  • Ring up sales on the cash register, handling cash, checks, and other forms of payment accurately and efficiently.
  • Perform multi-function operations of fuel consoles, lottery machines, and other equipment as needed.
  • Maintain a clean and organized store environment, including the fueling area, parking lot, and surrounding areas.
  • Inspect store facilities and equipment for safety, cleanliness, and proper working order, reporting any issues to management.
  • Assist with receiving and verifying vendor deliveries, controlling merchandise and cash shortages, and maintaining proper inventory levels.
  • Perform other duties as assigned by management, including attending job-related meetings and training sessions.
Requirements
  • High school diploma or equivalent preferred.
  • Experience in retail sales or customer service preferred.
  • Ability to work in a fast-paced environment, standing for long periods and lifting up to 30 pounds as needed.
  • Ability to communicate effectively with customers and colleagues, both verbally and in writing.
  • Ability to perform basic arithmetic operations, including addition, subtraction, multiplication, and division.
Working Conditions

The Customer Service Representative will work in a retail environment, with approximately 95% of work performed indoors. The remaining 5% will be spent outdoors, cleaning the parking lot, gas pumps, and taking out garbage. The employee will be exposed to extreme cold temperatures while working in the walk-in cooler and/or freezer, as well as occasional noise.

Physical Functions
  • Ability to stand and/or walk for up to 8 hours.
  • Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes of workday.
  • Ability to occasionally lift and/or carry up to 60 pounds from ground to waist level.
  • Ability to push/pull with arms up to a force of 20 pounds.
  • Ability to bend at waist with some twisting up to one hour of workday.
  • Ability to grasp, reach, and manipulate objects with hands up to all day.


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