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Customer Service Lead

2 months ago

Northfield, Minnesota, United States SpartanNash Full time
Job Summary

This role is responsible for providing exceptional customer service and maintaining a high standard of front-end operations in our store. As a Customer Service Lead, you will supervise and direct all front-end activities, ensuring that the work shifts contribute to the financial best interests of the store.

Key Responsibilities
  • Customer Service: Provide accurate and efficient transactions, handle returns and exchanges, and respond to customer inquiries in a professional and courteous manner.
  • Front-End Operations: Supervise and direct all front-end activities, including cash handling, inventory management, and visual merchandising.
  • Team Management: Train and develop team members to ensure they have the skills and knowledge needed to provide excellent customer service and maintain a high standard of front-end operations.
  • Inventory Management: Ensure that return-to-stock items are handled promptly and efficiently, with a focus on perishable items.
  • Adherence to Policies: Maintain knowledge of company policies and procedures, including cash handling, inventory management, and customer service standards.
Requirements
  • Education: High school graduate or equivalent (GED)
  • Skills: Proficient computer skills, ability to read, write, comprehend, and interpret documents, accounting/bookkeeping skills, and ability to interpret/analyze financials.
  • Physical Demands: May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist, and turn frequently.