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Service Operations Representative
2 months ago
Position Overview:
The role involves providing assistance to clients by managing their inquiries and support cases.
Responsibilities include addressing email communications from case managers concerning reimbursement queries.
Reviewing primary files to identify previously addressed cases, referencing case numbers and checks as necessary.
Engaging directly with customers to initiate new cases and set up accounts for reimbursement purposes.
Candidates should possess strong customer service capabilities, proficiency in Excel, Microsoft Outlook, and the ability to handle multiple tasks simultaneously.
This position requires agents to work in a hybrid model, with in-office attendance on designated days and remote work on others.
This is a contract role with the possibility of extension.
Work Schedule:
Monday to Friday
Hybrid arrangement
In-office Tuesday to Thursday
Remote work on Monday and Friday
30-minute unpaid lunch break
Two shifts available for this role:
8:00 AM - 4:30 PM CST
8:30 AM - 5:00 PM CST
Qualifications:
Minimum of one year experience in customer service and order processing.
Basic knowledge of Microsoft Excel, including simple V-lookups for matching catalog items to company SKUs.
Proficient computer and typing skills.
Experience with Outlook for email communication.
Preferred Skills:
Experience in high-volume customer service environments.
Essential Soft Skills:
Empathy and understanding.
Ability to collaborate effectively within a team as well as work independently.
Willingness to learn and adapt to evolving situations.
Attention to detail.
Friendly and approachable demeanor.
About TEKsystems:
As partners in transformation, we assist clients in realizing their ideas and solutions to seize new opportunities. Our team of 80,000 professionals collaborates with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we work alongside forward-thinking leaders to drive meaningful change. This is the essence of true partnership. TEKsystems is part of the Allegis Group.
TEKsystems is an equal opportunity employer and welcomes all applications without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
