Service Desk Associate
6 days ago
At Planet Fitness, we're passionate about creating a welcoming and inclusive environment for our members and staff. As a Service Desk Associate, you'll play a vital role in ensuring our facilities are clean, organized, and ready for our members to enjoy.
Key Responsibilities:- Provide exceptional customer service to members and guests, responding to their needs and resolving any issues promptly.
- Monitor club access, answer phone calls, and provide information to prospects.
- Sell memberships, write agreements, and enter new members into our database.
- Operate our Point-of-Sale system and collect balances on past due accounts.
- Organize and maintain the customer service front desk, ensuring it's tidy and well-stocked.
- Schedule appointments for fitness training sessions and complete checklists.
- Perform beginning of shift and end of shift procedures, ensuring our facilities are secure and ready for the next day.
- Perform club housekeeping, including cleaning equipment, hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, and top of stalls.
- High School Diploma or G.E.D. preferred.
- Previous customer service and/or sales experience preferred.
- Previous cleaning/maintenance experience preferred.
- Basic computer literacy.
- A positive and professional work environment.
- Growth opportunities, with over 90% of our management team starting as entry-level team members.
- Competitive pay.
- A 401K Retirement Fund with an annual discretionary employer match up to 6%.
- Regular involvement in community outreach events.
- A free employee Black Card Membership.
We're an equal opportunity employer, committed to creating an inclusive environment for all employees. If you're passionate about delivering exceptional customer service and maintaining a clean and organized environment, we'd love to hear from you
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