Service Desk Associate

6 days ago


Pompano Beach, Florida, United States Planet Fitness Full time
Job Title: Service Desk Associate

At Planet Fitness, we're passionate about creating a welcoming and inclusive environment for our members and staff. As a Service Desk Associate, you'll play a vital role in ensuring our facilities are clean, organized, and ready for our members to enjoy.

Key Responsibilities:
  • Provide exceptional customer service to members and guests, responding to their needs and resolving any issues promptly.
  • Monitor club access, answer phone calls, and provide information to prospects.
  • Sell memberships, write agreements, and enter new members into our database.
  • Operate our Point-of-Sale system and collect balances on past due accounts.
  • Organize and maintain the customer service front desk, ensuring it's tidy and well-stocked.
  • Schedule appointments for fitness training sessions and complete checklists.
  • Perform beginning of shift and end of shift procedures, ensuring our facilities are secure and ready for the next day.
  • Perform club housekeeping, including cleaning equipment, hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, and top of stalls.
Requirements:
  • High School Diploma or G.E.D. preferred.
  • Previous customer service and/or sales experience preferred.
  • Previous cleaning/maintenance experience preferred.
  • Basic computer literacy.
What We Offer:
  • A positive and professional work environment.
  • Growth opportunities, with over 90% of our management team starting as entry-level team members.
  • Competitive pay.
  • A 401K Retirement Fund with an annual discretionary employer match up to 6%.
  • Regular involvement in community outreach events.
  • A free employee Black Card Membership.

We're an equal opportunity employer, committed to creating an inclusive environment for all employees. If you're passionate about delivering exceptional customer service and maintaining a clean and organized environment, we'd love to hear from you


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