Guest Services Associate

2 months ago


Panama City Beach, Florida, United States Chateau Beachfront Resort, BW Signature Collection Full time

The Guest Services Associate plays a vital role in ensuring a warm welcome for all visitors, managing the check-in and check-out processes, and offering valuable insights about the resort and its amenities. Exceptional customer service is paramount, as this position aims to create memorable experiences for guests. The ability to perform efficiently in a fast-paced environment while juggling various responsibilities is essential.

Compensation: $14- $17 per hour

Employee Benefits

  • 401(k) plan
  • Dental coverage
  • Employee discounts
  • Flexible working hours
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision coverage
Key Responsibilities
  • Welcome and greet guests
  • Facilitate guest check-ins and check-outs
  • Provide information regarding the resort and local attractions
  • Address guest inquiries and resolve any concerns
  • Process payments and manage refunds
  • Maintain cleanliness and organization of the front desk area
  • Support fellow front desk staff as necessary
Required Qualifications
  • High school diploma or equivalent
  • Previous experience is a plus but not mandatory
  • Strong communication and interpersonal abilities
  • Capability to work efficiently under pressure
  • Proficiency in multitasking
  • Excellent problem-solving skills
  • Ability to work both independently and collaboratively
Chateau Beachfront Resort, BW Signature Collection is an equal opportunity employer dedicated to fostering diversity and inclusion within the workplace. We uphold a strict policy against discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.

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