Operations Manager

1 month ago


Cambridge, Massachusetts, United States PowerDash Inc Full time
Unlock Your Potential as a PowerDash Operations Manager

At PowerDash Inc, we're on a mission to revolutionize the renewable energy landscape. As a key member of our team, you'll play a vital role in facilitating the transition to sustainable energy solutions. Our web application empowers customers to monitor and manage their energy systems, and we're committed to delivering exceptional customer experiences.

Key Responsibilities:
  • Develop and refine our operations processes to ensure seamless onboarding of new residential systems
  • Manage financial operations, including invoicing and payment collection
  • Train customer organizations to utilize our agency reporting toolset effectively
  • Oversee monthly REC/SREC agency reporting activities and procedures
  • Coordinate with agency representatives to ensure PowerDash compliance with reporting rules and handle logistics related to individual system reporting issues
  • Collaborate with solar installers to resolve data acquisition and agency reporting problems related to equipment or ownership changes at residential solar installations
  • Contribute to the maintenance and enhancement of PowerDash's private and public documentation
Requirements:
  • Exceptional writing and communication skills
  • Deep commitment to delivering exceptional customer experiences in all interactions
  • Ability to perform detail-oriented work with data, including spreadsheets and CSVs
  • Proficiency in using web-based business tools like Zendesk and Google Workspace
  • Strong, intuitive sense of integrity and ethics
  • Bonus: familiarity with solar energy installation and incentive programs
Benefits:
  • Flexible Healthcare Coverage
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Work From Home

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