Operations Manager

4 weeks ago


Cambridge, Massachusetts, United States SBM Management Services Full time
Job Summary

The Operations Manager at SBM Management Services is responsible for coordinating and directing operations to ensure contractual responsibilities are met. This includes planning, supervision, budgeting, vendor and supply contact, customer relations, and other high-level managerial responsibilities.

Key Responsibilities
  • Develop and implement work schedules to ensure adequate service.
  • Prepare schedules for service personnel, assign personnel to routes, and monitor compliance.
  • Perform inspections and evaluations of establishments for program compliance, including safety, quality, and service.
  • Monitor inventories, supplies, and equipment.
  • Manage special projects and investigate opportunities for improved equipment and methods.
  • Review customer requests for service and address with management.
  • Assist with the implementation and execution of policies and goals.
  • Inspect facilities and evaluate the use of space and resources.
  • Assist with plans, budgets, and schedule modifications, including cost estimates and contracts.
  • Participate in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements.
  • Coordinate program specifications, requirements for proposals and contracts, and associated documents.
  • Maintain a safe work environment for employees.
  • Ensure compliance with local, state, and federal regulations.
  • Act as a liaison between the company, customers, clients, employees, and subcontractors.
  • Review correspondence concerning contractors and respond as appropriate.
  • Establish and maintain contact with contractors to ensure the smooth working of the contract process.
  • Conduct and attend meetings to communicate with customers, clients, and employees.
  • Assist with human resource concerns and issues.
Qualifications
  • Bilingual a plus.
  • Ability to read and interpret instructions, procedures, manuals, and other documents.
  • Strong verbal and written communication skills.
  • Knowledge of cleaning methods and equipment and willingness to share with the team.
  • Knowledge of the upkeep and care of cleaning equipment.
  • Knowledge of cleaning compounds and chemicals and their safe and efficient use.
  • Customer service, problem-solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills.
  • Knowledge of Microsoft Office and computer skills.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to effectively present information and respond to questions from groups of managers, customers, employees, and the general public.

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