IT Operations Manager

4 weeks ago


Cambridge, Massachusetts, United States BioSpace, Inc. Full time
Job Title: IT Operations Manager

We are seeking a highly skilled IT Operations Manager to join our team. The successful candidate will be responsible for designing, implementing, and maintaining our desktop infrastructure to ensure optimal performance and user experience.

This role will work closely with our IT team to provide technical support and resolve complex issues related to desktop hardware, software, and peripherals.

The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work independently and as part of a team.

Key Responsibilities:
  • Design, implement, and maintain cutting-edge desktop infrastructure
  • Provide technical support for desktop hardware, software, and peripherals
  • Develop and implement strategic plans for desktop infrastructure and user support
  • Manage desktop inventory and asset tracking
  • Collaborate with team leaders to ensure streamlined, multichannel support for end users
Requirements:
  • Bachelor's degree in Computer Science or related field or equivalent experience
  • 5+ years of experience in desktop engineering or related field
  • Strong technical skills in desktop hardware, software, and peripherals
  • ITIL Foundation Certification
Preferred Qualifications:
  • Experience with Windows and Mac desktop environments
  • Experience with desktop imaging and deployment processes
  • Experience with desktop security and compliance
  • Strong troubleshooting and critical thinking skills
  • Excellent communication and people skills

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