Restaurant Operations Manager

4 days ago

Cambridge, Massachusetts, United States Lyons Group Full time
Restaurant Operations Manager Job Description

A dynamic and fast-paced restaurant group is seeking a seasoned Restaurant Operations Manager to lead our Boston-based restaurant. As a key member of our team, you will be responsible for overseeing the day-to-day operations of the restaurant, ensuring exceptional guest service, and driving sales growth.

Key Responsibilities:
  • Direct all hiring and training for the front of house team.
  • Oversee and ensure that all company systems and policies are maintained.
  • Make sure all new employees go through the proper training and have all the necessary tools to be successful in their position.
  • Enforce and maintain all labor laws and practices.
  • Train values and maintain the integrity of the culture.
  • Oversee hiring, training, supervising, maintaining, and firing of all personnel to operate the facility.
  • Institute and maintain employee policies, procedures, job descriptions, and employee handbook.
  • Oversee the day-to-day operations of the restaurant.
  • Oversee purchasing of beverage, food, supplies, and services for the restaurant.
  • Managing inventories and costs.
  • Review and approve all invoices.
  • Oversee cleaning and maintenance of the restaurant.
  • Reviewing financial operations on a daily and monthly basis.
  • Communication with Senior Operations Team on a regular basis.
  • Set and oversee all venue performance metrics regarding revenues, labor, cost of goods, loss prevention, and customer satisfaction.
  • Ensuring guest service standards are followed and met by training and developing team members.

Requirements:
  • Possession and vision for hospitality and guest service.
  • Excellent Communicator, both verbal and written.
  • Demonstrable ability to multi-task.
  • Strong organizational skills.
  • Intense attention to detail with accuracy and consistency.
  • Ability to build effective relationships with a wide range of people.
  • Strong presentation skills.
  • Good knowledge of food, beverage & market trends.
  • Knowledge of RESY, Toast, MS Office, Tripleseat, Review platforms, and other software a plus.

About Us:
Boston-based Lyons Group is an eclectic collection of creative food, beverage, and entertainment destinations assembled and operated over the past 35 years. Specializing in concept development, design, construction, and marketing, the company has had a long-term successful relationship with a variety of guests and locations. What began as an entertainment company with dance clubs and production of 300 plus live shows annually, we morphed in the 90's into themed restaurants. Along the way, we were part of the group that brought the Hard Rock Cafe (east of Mississippi) to the USA from London. We were also co-creators of the house of blues brand which began in Harvard Square and continued with our involvement for the first four units. Today LG has a variety of operations in 6 states, including free-standing, hotel, and casino operations. Our hands-on experience in development and operations sets us apart from most. In-house purchasing, social media, culinary, and best-in-class management training contribute to our strength as an organization. Long-term commitment to our people makes us a unique operator of a variety of concepts from the iconic Newbury Street Sonsie to James Beard award-driven Scampo. Lyons Group.

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