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Sales and Revenue Manager

1 month ago

Orlando, Florida, United States HEI Hotels and Resorts Full time
About Us

HEI Hotels and Resorts is a leading hospitality company that offers a unique blend of luxury and comfort to its guests. Our resort, located on 62 acres of beautiful land, is one of the top five resorts in Orlando, offering a tranquil escape from the hustle and bustle of everyday life.

Our resort features a picturesque 10-acre lake, surrounded by walking paths, five pools, two lazy rivers, miniature golf, and shuttle transportation and advance purchase Theme Park tickets. Our guests can enjoy a range of activities, from relaxation and recreation to entertainment and adventure.

As a Sales and Revenue Manager at HEI Hotels and Resorts, you will be responsible for identifying and implementing profitable execution of all groups. You will ensure that each group meets or exceeds their revenue expectations based on their contracts, and contribute to a high-performance culture within the Convention Services Department through customer advocacy, sustained revenue achievement, communication, and team participation.

Responsibilities
  1. Understand the importance of raising meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction.
  2. Optimize room rental charges.
  3. Consistently participate in the re-booking of repeat business by having a track record of long-term client relationships.
  4. Actively participate in industry-related organizations (NACE, MPI).
  5. Thorough knowledge of sales techniques, including strong closing skills and negotiating skills.
  6. Comfortable with hotel site inspections and client presentations.
  7. Excellent creative skills to provide innovative set-ups, menus, and functions for groups.
  8. Work closely with the banquet department on operations and event execution.
  9. Provide overall direction, coordination, and ongoing evaluation of operations.
  10. Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.
  11. Excellent knowledge of computers, specifically Delphi, Word, and Excel.
  12. Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
  13. Ability to work with outside vendors to ensure client satisfaction for all events/groups.
  14. Comply with attendance rules and be available to work on a regular basis.
Qualifications

Prior experience in the field of hospitality with specific experience in catering sales is essential. 1+ year within the Hospitality Industry required. Must have experience at a similar size and quality hotel. High School Diploma required; Bachelor's Degree preferred. Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Knowledge of sales skills, revenue management, training, and motivation of peers. Knowledge of hotel features, benefits, and competing hotels within the market. Ability to execute appropriate action plans. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

Ability to work effectively under time constraints and deadlines. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.