Parking Ambassador

2 weeks ago

Los Angeles, California, United States Jacobsen|Daniels Full time
Parking Ambassador/Valet Job Description

Job Summary:

The Parking Ambassador/Valet is responsible for providing exceptional customer service to guests at Los Angeles International Airport. This role requires a friendly and professional demeanor, with a focus on creating a positive experience for all guests.

Key Responsibilities:

  • Greets arriving guests and provides courteous, efficient, and enthusiastic service for guest requesting valet parking.
  • Checks and notifies guests of pre-existing damage to their vehicles.
  • Records guest names, vehicle information, and secures the guest keys for parking.
  • Accommodates guests requiring special assistance and aid.
  • Inspects vehicles for overall condition and notes any dents, missing parts, or distinguishing features.
  • Identifies vehicle designated parking location and provides guest with vehicle claim check.
  • Reports issues and/or potential problems which may have an impact on the security of guest vehicles and avoids traffic congestion and delays at entrances.
  • Understands the legal ramifications of various actions that impact the valet service.
  • Assists guests with all luggage.
  • Responds to emergency situations when requested.
  • Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.
  • Responds effectively to guest inquiries, providing excellent guest service.
  • Resolves guest complaints within scope of authority; otherwise refers the matter to management.
  • Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
  • Always keeps valet area neat and tidy.
  • Quotes prices for parking services for which money is received upon customer receipt.

Requirements:

  • Customer focused, action oriented, and committed to excellence.
  • Ability to function in a team-oriented setting and to work well on your own.
  • Valid driver's license, insurable driving record history, and the ability to drive vehicle.
  • Ability to pass an airport security clearance, with no arrest record within the last 10 years.
  • Strong sense of personal motivation and responsibility.
  • Excellent time management, communication, and customer service skills.
  • Excellent guest service and hospitality skills.
  • Strong problem solving and listening skills.

Education and Experience:

  • Minimum 1 year in hospitality industry, including experience in guest and/or customer service (parking industry a plus).

Licensing/Certifications:

  • Valid in-state drivers license with a clean driving record, able to pass an MVR background test.

Physical Demands:

  • Ability to work in the elements heat, wind, snow, rain, etc.
  • Ability to stand and walk for extended periods of time.
  • Ability to bend, stoop, squat and lift frequently throughout a shift.
  • Able to move luggage in and out of customer vehicles.

Reporting Relationships:

  • Position reports to the Assistant Valet Manager or Valet Manager.

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