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Customer Engagement Specialist

2 months ago

Dallas, Texas, United States Aramark Full time
Job Description

Job Summary: We are seeking a highly motivated and results-driven Route Sales Development Representative to join our team at Aramark. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, identifying new business opportunities, and driving sales growth.

Key Responsibilities:

  • Meet sales expectations and promote overall route growth, service agreement renewal, and customer retention to enhance the profitability of the market center.
  • Identify opportunities to solicit new business and increase business revenue through selling new items to current customers and obtaining new accounts.
  • Establish and maintain effective and respectful relationships with customers and provide outstanding customer service by having an account ownership mentality.
  • Focus on account retention and seek opportunities to improve the account by being the primary responder to all customer issues and opportunities.
  • Ensure products are loaded and unloaded in a safe manner, proper items and quantities of merchandise are delivered on their regularly scheduled day, merchandise is stocked, products are rotated, and all equipment is maintained and cleaned.
  • Operate Company vehicle safely and courteously while following the rules of the road.
  • Verify the daily preventative maintenance of the vehicle and keep the interior of the truck clean, organized, and safely maintained.
  • Comply with all DOT requirements.
  • Install and maintain appropriate inventory levels at customer locations and ensure proper quality and working condition.
  • RSR is responsible for a complete and accurate accounting of all monies and product daily in accordance with established guidelines.
  • Practice attentive and active listening and communicate effectively under adverse conditions through the internal/external communication process.
  • Communicate with the GM, RSM, CSM, and CSA?s regarding customers and reports on pending problems, or on evidence of competitors in customer locations.

Requirements:

  • 1-2 years of experience in a position requiring heavy public contact.
  • Must have a valid driver?s license and be able to obtain DOT certification to operate DOT regulated vehicles.
  • Ability to communicate at high efficiency and effectiveness with clients and operations staff.
  • Ability to respond quickly to changing demands.
  • Incumbent is proficient or can be trained to sell product to customers.
  • Must have good interpersonal and customer service skills.
  • Must possess an acceptable driving record in accordance with the CMV policy and a valid driver's license.

About Aramark:

Aramark is a leading provider of food, facilities, and uniform services to businesses, schools, and healthcare organizations. We are committed to delivering exceptional service and creating a positive impact for our employees, customers, and communities.