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Front Desk Operations Manager

2 months ago

Richmond, Virginia, United States Aimbridge Hospitality Full time
Front Desk Supervisor Job Description

Compensation: $18.00/HR

The Front Desk Supervisor plays a crucial role in ensuring the smooth operation of our hotel's front desk. This individual will assist the Front Desk Manager and/or General Manager in providing exceptional service to our guests. Key responsibilities include:

  • Providing attentive and courteous service to guests prior to arrival and throughout their stay
  • Assisting with room assignments, check-ins, and check-outs
  • Managing front desk operations, including handling guest complaints and resolving issues in a timely manner
  • Collaborating with the front desk team to maintain a clean and organized work environment

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Strong problem-solving and conflict resolution skills
  • High school diploma or equivalent required; associate's or bachelor's degree preferred

About Aimbridge Hospitality: We are a leading hospitality company dedicated to delivering exceptional guest experiences. Our team members are passionate about providing outstanding service and creating memorable moments for our guests.