Front Desk Supervisor

1 week ago


Richmond Heights, Virginia, United States Hyatt House Richmond - Short Pump Full time
Job Summary

The Front Desk Supervisor is a key member of the hotel team, responsible for providing exceptional customer service and ensuring a smooth guest experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.

Responsibilities
  • Guest Services: Greet and assist guests in a friendly and professional manner, responding to their needs and resolving any issues that may arise.
  • Front Desk Operations: Manage the front desk area, ensuring that all tasks are completed efficiently and effectively, including check-in, check-out, and room assignments.
  • Team Leadership: Supervise and train front desk staff, providing guidance and support to ensure that they are meeting the hotel's high standards.
  • Revenue Management: Work with the hotel's revenue management team to maximize room revenue and occupancy, ensuring that the hotel is operating at optimal levels.
  • Communication: Maintain effective communication with all hotel departments, including housekeeping, food and beverage, and maintenance, to ensure that guests' needs are met and that the hotel is running smoothly.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner, ensuring that the hotel's reputation is maintained.
  • Administrative Tasks: Complete administrative tasks, including data entry, reporting, and filing, to ensure that the hotel's operations are running efficiently.
Requirements
  • Education: High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Experience: At least 2-3 years of progressive experience in a hotel or related field, with a strong background in customer service and front desk operations.
  • Skills: Excellent communication and interpersonal skills, with the ability to work well under pressure and in a fast-paced environment.
  • Certifications: Valid driver's license and any other certifications required by the hotel or local authorities.
About Us

Hyatt House Richmond - Short Pump is a modern and stylish hotel located in the heart of Richmond, Virginia. Our hotel offers a range of amenities, including free Wi-Fi, breakfast, outdoor pool, and fitness center, making it the perfect choice for business and leisure travelers alike.



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