Clinical Deployment Specialist

7 days ago

Alpharetta, United States LocumTenens Full time
About the Role

We are seeking a highly skilled and detail-oriented Clinician Deployment Specialist to join our team at Locum Tenens. As a key member of our Customer Care team, you will play a critical role in the provider assignment process, ensuring seamless communication between clients and providers.

Key Responsibilities
  • Assist with the provider assignment process, focusing on the LTOE experience and coordinating application, reporting instructions, or other details of the deployment in advance.
  • Act as liaison between clients and providers, assisting with automated processes and document submission, and coordinating with Customer Care and the CVO.
  • Communicate assignment information to clinicians as well as facility contacts, including but not limited to Supervisor, Charge Nurse, hospital CEO, etc.
  • Facilitate relationships with providers and clients with timely information and explanations, allowing Recruiters to maintain focus on productivity.
Concierge Service to Providers
  • Walk providers through the online application and assist with completion.
  • Help providers with digital submission of required documents and ensure they are uploaded to LT doc storage.
  • Confirm provider completion of appropriate agreements and addendums.
  • Guide providers through time-keeping systems and ensure accurate data entry.
Research and Assignment Information
  • Build relationships with clients and establish open communications.
  • Learns staff and practices at facilities or hospitals.
  • Obtains contact details for specific assignments and enters into Salesforce.
  • Request facility application and ensure correct MSO contact, email, phone, etc.
Communicating Assignment Details to Providers
  • Act as liaison between client and provider, collecting assignment details such as Supervisor, Charge Nurse, etc.
  • Coordinates with Recruiter, CVO, and CC to identify areas of communication or application support needed.
  • Answers provider questions about the assignment purpose and details.
  • Updates Client Contacts in Salesforce.
Secondary Functions
  • May work on special assignments or duties as assigned.
  • Operates Client Billing/Sales Portal Platforms.
  • May need to assist with pre-assignment duties that are required prior to producer creating a booking.
Qualifications
  • High School Diploma or equivalent required; Bachelor's degree preferred.
  • 2+ years of customer relations experience preferred.
Knowledge, Skills, and Abilities
  • Ability to adhere to and exhibit the Company Values at all times.
  • Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
  • Working knowledge of Salesforce or relative CRM systems.
  • Strong sense and appropriate professional use of urgency.
  • Comfortable in sales environment; sales-minded.
  • Strong attention to detail.
  • Strong customer service mindset.
  • Strong organizational and time management skills.
  • Ability to work in highly collaborative manner.
  • Strong communication skills - both oral and written.
  • Solid critical thinking and problem-solving skills.
  • Ability to prioritize effectively.
About Locum Tenens

Locum Tenens is a leading healthcare staffing company that has been serving the industry since 1995. We are committed to providing exceptional service to our clients and clinicians, and we are seeking a highly skilled and dedicated Clinician Deployment Specialist to join our team.

We offer a competitive compensation package, including company-paid benefits, healthcare benefit options, paid maternity and paternity leave, and a company-sponsored 401k plan with company matching. We also offer tuition reimbursement for continuing education and an opportunity to work at a state-of-the-art facility in Alpharetta, which features an on-site daycare and cafeteria, world-class fitness center, and wellness clinic.

We are an EEO/AA Employer and celebrate diversity and are committed to creating an inclusive environment for all of our associates.

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