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Clinical Deployment Specialist

2 months ago

Alpharetta, United States LocumTenens Full time
About the Role

We are seeking a highly skilled and detail-oriented Clinical Deployment Specialist to join our team at LocumTenens. As a key member of our Customer Care team, you will play a critical role in ensuring the smooth deployment of healthcare professionals to our clients.

Key Responsibilities
  • Provider Assignment Process: Assist the Customer Care team with the provider assignment process, focusing on the LTOE experience and coordinating application, reporting instructions, or other details of the deployment in advance.
  • Liaison between Clients and Providers: Act as a liaison between clients and providers by assisting with automated processes and document submission, and coordinates with Customer Care and the CVO.
  • Assignment Information Communication: Communicate assignment information to clinicians as well as facility contacts, including but not limited to Supervisor, Charge Nurse, hospital CEO, etc.
  • Relationship Building: Facilitate relationships with providers and clients with timely information and explanations, allowing Recruiters to maintain focus on productivity.
Concierge Service to Providers
  • Walks providers through the online application and assists with completion.
  • Helps providers with digital submission of required documents and ensures they are uploaded to LT doc storage.
  • Confirms provider completion of appropriate agreements and addendums.
  • Guides providers through time-keeping systems and ensures accurate data entry.
  • Other engagement as LTOE develops additional capabilities.
Research and Assignment Information
  • Builts relationships with clients and establishes open communications.
  • Learns staff and practices at facilities or hospitals.
  • Obtains contact details for specific assignments and enters into Salesforce.
  • Requests facility application and ensures correct MSO contact, email, phone, etc.
  • Reviews Client Confirmation for accuracy.
Communication and Collaboration
  • Acts as a liaison between client and provider, collecting assignment details such as Supervisor, Charge Nurse, etc.
  • Coordinates with Recruiter, CVO, and CC to identify areas of communication or application support needed.
  • Answers provider questions about the assignment purpose and details.
  • Updates Client Contacts in Salesforce.
Secondary Functions
  • May work on special assignments or duties as assigned.
  • Operates Client Billing/Sales Portal Platforms.
  • May need to assist with pre-assignment duties that are required prior to producer creating a booking.
Qualifications
  • High School Diploma or equivalent required; Bachelor's degree preferred.
  • 2+ years of customer relations experience preferred.
Knowledge, Skills, and Abilities
  • Ability to adhere to and exhibit the Company Values at all times.
  • Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
  • Working knowledge of Salesforce or relative CRM systems.
  • Strong sense and appropriate professional use of urgency.
  • Comfortable in sales environment; sales-minded.
  • Strong attention to detail.
  • Strong customer service mindset.
  • Strong organizational and time management skills.
  • Ability to work in highly collaborative manner.
  • Strong communication skills - both oral and written.
  • Solid critical thinking and problem-solving skills.
  • Ability to prioritize effectively.
Key Competencies Required
  • Tech Savvy.
  • Manages Conflict.
  • Customer Focus.
  • Interpersonal Savvy.
  • Cultivates Innovation.
  • Communicates Effectively.
  • Action Oriented.
  • Demonstrates Self-Awareness.
  • Instills Trust.
  • Resourcefulness.
  • Collaborates.
  • Persuades.
  • Nimble Learning.
Physical, Mental, Working Condition, and Travel Requirements
  • Typical office environment - sedentary with typing, writing, reading requirements.
  • May be able to sit or stand.
  • Speaking, reading, writing, ability to use a telephone and computer.
  • Ability to exert up to 10 lbs. of force occasionally.
  • Ability to interpret various instructions.
  • Ability to deal with a variety of variables under only limited standardization.
What We Offer
  • Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
  • Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
  • Paid maternity and paternity leave.
  • Company-sponsored 401k plan with company matching.
  • PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
  • Tuition reimbursement for continuing education.
  • An opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic.
EEO Statement

LocumTenens is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.