Technical Operations Specialist

1 week ago

Alpharetta, United States The Mice Groups, Inc. Full time
Job Summary

We are seeking a highly skilled Technical Operations Specialist to join our team at The Mice Groups, Inc. This role will be responsible for providing critical day-to-day support for our technical operations, including developing support utilities and applications, addressing escalated requests, and engaging with implementation teams.

Key Responsibilities
  • Develop and maintain support utilities and applications for managing services configurations
  • Address escalated requests for assistance from clients, vendors, and internal teams
  • Engage with implementation teams on the build-out of applications
  • Assist in developing scripting alerts to monitor production systems and respond to escalated incidents
  • Participate in rotating on-call support for applications and participate in resolution of escalated incidents
  • Recommend performance and infrastructure capacity improvements
  • Point of escalation for diagnosing and resolving customer impacting issues
  • Review turnover artifacts to ensure completion prior to executing production installs
  • Participate in assigned projects representing the support organization
  • Support applications that support the Managed Services ATM fleet and Cash and Logistics
  • Perform coordination of cross-functional departments to identify project issues and monitor action items
  • Participate in Patch deployment scheduling and grouping of deployments
  • Validate systems are operating as they should after a Patching process has completed
  • Document install defects and assign severity to the problem that occurs
  • Ensure monitoring alerts and system events are risk assessed, prioritized, and worked aggressively
  • Maintain and/or create technical support documentation
Requirements
  • Bachelor's degree in Computer Science/Information Systems, or equivalent
  • 5+ years of IT experience in a technical production support role with background in Windows Systems Administration and/or Windows development
  • CA Server Automation which includes CA ITCM
  • Hands-on knowledge of writing SQL for Oracle or SQL Server
  • Solid experience scripting in PowerShell
  • Microsoft Desktop Services, Virtual Services
  • Experienced in Agile and DevOps environments and cultures
  • Certifications: Knowledge of ITIL production support best practices
  • ATM knowledge and strong knowledge of Microsoft Office Suite
  • Knowledge of Splunk and ExtraHop
  • Basic knowledge of Linux a plus
  • Knowledge of Azure a plus

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