Customer Service Operations Specialist

2 weeks ago

Grand Rapids, Michigan, United States FedEx Full time

POSITION SUMMARY:
Accountable for addressing customer requirements, managing documentation related to freight movement, and executing various administrative and customer service tasks essential for the effective functioning of the service center.

KEY RESPONSIBILITIES:

1. Execute administrative and clerical tasks, which may include maintaining records, photocopying, imaging, responding to phone inquiries, data entry, and sorting/distributing mail and packages.

2. Ensure accuracy and completeness of necessary documentation and reports.

3. Deliver precise information and support to customers, which encompasses identifying pick-up and delivery needs, resolving issues, updating systems to accommodate special handling requests, promoting company services, and generating potential sales leads.

4. Input freight shipment details into the computer system, including tracking shipments, generating freight bills, and correcting any discrepancies.

5. Oversee the freight pick-up process as required.

6. Assist customers through phone, email, and fax with inquiries, including tracing shipments, providing rate quotes, addressing tariff discrepancies, and resolving billing questions.

7. Schedule freight delivery appointments as necessary.

8. Review drivers' Hours-of-Service logs for accuracy and report any discrepancies to the appropriate leadership.

9. Support city operations by checking in drivers and processing related documentation, coordinating drop-off situations, and managing driver collections.

10. Collaborate with sales, operations, and other service centers to ensure customer satisfaction and resolve any issues.

11. Reconcile cash and checks collected, prepare deposits, and manage COD check remittance to customers as required.

12. Adhere to all relevant laws and regulations, as well as company policies and procedures.

13. Perform additional duties as assigned.

QUALIFICATIONS:

  • High school diploma or GED.
  • Preferred two years of general office experience.
  • Preferred one year of customer service experience.
  • Previous experience in transportation is preferred.
  • Strong communication and interpersonal skills.
  • Ability to perform basic math calculations, with or without a calculator.
  • Proficient written and verbal communication skills.
  • Capability to understand various FedEx service products to assess customer needs.
  • Familiarity with general office equipment, such as computers, fax machines, copiers, and scanners.
  • Typing and data entry skills.
  • Preferred ten-key skills.
  • Experience with PCs and ability to learn required computer systems and programs.
  • Demonstrated time management, organizational, and multitasking abilities.
  • Ability to handle confidential information appropriately.
  • Capacity to follow instructions and complete necessary training.
  • Ability to work independently and as part of a team.
  • Ability to thrive in a fast-paced team environment.
WORKING ENVIRONMENT:
  • Office and dock setting.
  • Fast-paced and deadline-driven.
  • Work hours may vary based on operational requirements.
PREFERRED QUALIFICATIONS:

COMPENSATION:
Starting pay rate: $18.13

FedEx Freight is an Equal Opportunity Employer, including individuals with disabilities and veterans.

  • Billing Operations Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States Triad Service Center Full time

    Job OverviewTriad Service Center is seeking a dedicated Billing Operations Specialist. This role is essential for ensuring the accuracy and efficiency of our invoicing processes. The ideal candidate will possess excellent communication abilities and a self-driven attitude to deliver exceptional service.About Us: Triad Service Center is a prominent provider...

  • Billing Operations Specialist

    1 week ago

    Grand Rapids, Michigan, United States Triad Service Center Full time

    Job OverviewTriad Service Center is seeking a dedicated Billing Operations Specialist. This role is integral to our financial team, focusing on ensuring accurate invoicing and customer relations. The ideal candidate will possess excellent communication abilities and a self-driven attitude to deliver exceptional service.About Us: Triad Service Center has been...

  • Customer Service Operations Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States FedEx Full time

    POSITION SUMMARY:Accountable for addressing customer requirements, managing documentation related to freight movement, and executing various administrative and customer service tasks essential for the effective functioning of the service center.KEY RESPONSIBILITIES:1. Execute administrative and clerical duties, including but not limited to maintaining...

  • Customer Service Operations Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States FedEx Full time

    POSITION SUMMARY:Accountable for addressing customer inquiries, managing documentation related to freight movement, and executing various administrative and customer service tasks essential for the effective functioning of the service center.KEY RESPONSIBILITIES:1. Execute administrative and clerical duties, which may include maintaining records, copying,...

  • Billing Operations Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States Triad Service Center Full time

    Job OverviewTriad Service Center is seeking a dedicated Billing Operations Specialist. This role is essential in ensuring accurate invoicing and exceptional customer service. The ideal candidate will possess strong communication abilities and a self-driven attitude to excel in a dynamic environment.About Us: Triad Service Center is a prominent provider of...

  • Customer Service Shipping Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States Pakmail Full time

    Job OverviewAs a Customer Service Shipping Specialist, you will play a crucial role in assisting customers with their shipping needs. This position emphasizes the importance of interpersonal skills, as you will interact with a diverse range of individuals.Key ResponsibilitiesProvide exceptional customer service by understanding and addressing shipping...

  • Customer Service Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States Millennium Auto Wash Full time

    Job DescriptionBenefits:401(k) matchingEmployee discountsFlexible scheduleHealth insuranceOpportunity for advancementBenefits/PerksFlexible SchedulePositive Work EnvironmentCompetitive CompensationCareer Advancement OpportunitiesJob SummaryWe are in search of a Front Desk Coordinator to enhance our operations. This position involves performing a variety of...

  • Customer Service Representative

    3 days ago

    Grand Rapids, Michigan, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier and Customer Service Specialist at Wal-Mart Stores, Inc. This role is a critical part of our store operations, and we are looking for someone who can provide exceptional customer service and support to our customers.Key ResponsibilitiesProvide excellent...

  • Customer Service Representative

    5 days ago

    Grand Rapids, Michigan, United States Axios Professional Recruitment Full time

    Job OverviewAxios Professional Recruitment is seeking a highly motivated and experienced Customer Support Specialist to join our team. As a key member of our recruitment agency, you will be responsible for providing exceptional customer service to our clients and candidates.Key ResponsibilitiesCustomer Service: Respond to customer inquiries and resolve...

  • Customer Service Specialist

    5 days ago

    Grand Rapids, Michigan, United States Master Halco Full time

    About the RoleMaster Halco is seeking a highly motivated and customer-focused Sales Representative to join our team. As an Inside Sales Associate, you will play a key role in providing exceptional customer service to fence contractors and retailers across North America.Key ResponsibilitiesRespond to customer inquiries and provide timely quotes and...

  • Customer Service Specialist

    5 days ago

    Grand Rapids, Michigan, United States ASM Global Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Ticket Seller at ASM Global. As a key member of our box office team, you will be responsible for providing exceptional customer service and ticket sales support for our events.Key Responsibilities:Customer Service: Provide excellent customer service to our...

  • Customer Service Operations Supervisor

    2 weeks ago

    Grand Rapids, Michigan, United States Veritiv Full time

    Job Objective: The Customer Experience Team Lead will play a crucial role in supporting business unit managers with assessments, training, and staffing initiatives. This role collaborates with customer service teams, sales representatives, and clients to ensure that service expectations are consistently met while focusing on enhancing customer...

  • Customer Service Operations Supervisor

    2 weeks ago

    Grand Rapids, Michigan, United States Veritiv Full time

    Job Purpose: The Customer Experience Team Lead is tasked with supporting business unit managers in assessing, training, and staffing needs. This role collaborates with customer service teams, sales representatives, and clients to ensure that expectations are consistently met while focusing on enhancing customer relationships.Key Responsibilities: Facilitate...

  • Customer Service Operations Supervisor

    2 weeks ago

    Grand Rapids, Michigan, United States Veritiv Full time

    Job Purpose: The Customer Experience Team Lead will play a pivotal role in supporting business team managers with evaluation, training, and staffing initiatives. This role involves collaboration with customer service teams, sales representatives, and clients to ensure that expectations are consistently met while focusing on enhancing customer...

  • Customer Service Operations Assistant

    8 hours ago

    Grand Rapids, Michigan, United States Ally Logistics Full time

    Operations Coordinator InternshipAbout the Role:We are seeking a highly motivated and detail-oriented Operations Coordinator Intern to join our team at Ally Logistics. As an Operations Coordinator Intern, you will play a critical role in supporting our Operations Team in providing exceptional customer service to our carriers and sales team.Key...

  • Customer Service and Operations Assistant

    5 days ago

    Grand Rapids, Michigan, United States CareerPaths NW Full time

    About the RoleCareerPaths NW is seeking a highly motivated and detail-oriented Sales & Service Administrator to join our team. As a Sales & Service Administrator, you will play a critical role in supporting our sales and customer service efforts, ensuring seamless communication with clients, and contributing to the overall growth and success of our...

  • Parts Inventory Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States Triad Service Center Full time

    Parts Inventory Specialist Position at Triad Service CenterTriad Service Center is looking for a Parts Inventory Specialist to become a vital part of their team. This full-time role involves a commitment of 40 hours per week, from Monday to Friday. The successful candidate will possess a solid understanding of mechanical systems and thrive in a dynamic work...

  • Operations Service Consultant

    2 weeks ago

    Grand Rapids, Michigan, United States Kion Group AG Full time

    The Service Specialist plays a crucial role in assessing both new and renewing service offerings that encompass the full range of solutions provided by Kion Group AG. This includes the formulation of cost estimates tailored to the specific requirements of the client's Kion solution(s). Essential details will be meticulously documented to support the creation...

  • Logistics Customer Service Specialist

    7 days ago

    Grand Rapids, Michigan, United States TalentBridge Holdings Corporation Full time

    Job SummaryTalentBridge Holdings Corporation is seeking a highly skilled Customer Service Representative to join our team. As a key member of our logistics team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our logistics operations.Key Responsibilities:Provide top-notch customer service to...

  • Customer Service Operations Coordinator

    2 weeks ago

    Grand Rapids, Michigan, United States Aston Carter Full time

    Position Title: Service CoordinatorRole Overview: As a Service Coordinator, you will engage collaboratively with clients, the sales team, and various departments to deliver comprehensive information regarding our offerings, including pricing, order processing, and customer support.Key Responsibilities:Facilitate communication with customers to address...