Customer Service and Operations Assistant

6 days ago


Grand Rapids, Michigan, United States CareerPaths NW Full time
About the Role

CareerPaths NW is seeking a highly motivated and detail-oriented Sales & Service Administrator to join our team. As a Sales & Service Administrator, you will play a critical role in supporting our sales and customer service efforts, ensuring seamless communication with clients, and contributing to the overall growth and success of our organization.

Key Responsibilities
  • Client Service and Support: Provide exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.
  • Order Management: Track orders, communicate with customers and production teams, and ensure accurate data entry into our Order/Project Management Tracking system.
  • Administrative Support: Assist with various administrative tasks, including data entry, filing, and maintaining accurate records.
  • Supply Chain and Operations: Gain a deep understanding of our supply chain and operations, identifying areas for improvement and implementing process enhancements.
  • Problem-Solving and Collaboration: Proactively address client concerns, work collaboratively with cross-functional teams, and contribute to a positive and supportive work environment.
Requirements
  • Strong Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to build strong relationships with clients and colleagues.
  • Attention to Detail and Organizational Abilities: High level of accuracy and attention to detail, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Technical Skills: Proficiency in using custom-built ERP systems and other software applications, with a willingness to learn and adapt to new technologies.
  • Proactive and Results-Oriented: A proactive attitude, with a focus on delivering high-quality results and exceeding client expectations.
About CareerPaths NW

CareerPaths NW is a dynamic and growing organization dedicated to providing exceptional service and support to our clients. We offer a competitive salary range of $25-$35 per hour, a stable and supportive work environment, and opportunities for professional growth and development.



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