Desktop Support Specialist
3 weeks ago
As a Desktop Support Technician at F2OnSite, you will be responsible for performing tasks related to the repair of technology-based products in an end-user computing environment.
- Performs basic and moderately complex troubleshooting and repair activities, including PC's, desktops, laptops, tablets, and printers.
- Provides support to client-identified VIPs.
- Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
- Performs Install/Move/Add or Change (IMAC) activities.
- Displays outstanding technical and professional services skills at all times.
- Meets established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines.
- Proactively communicates with the end-user and service desk personnel regarding arrival times, repair time estimates, and status of the repair.
- Understands and follows all documented service operations policies and procedures.
Requirements
- Typically requires technical school certification or equivalent of 1-2 years of relevant experience.
- Knowledge of relevant software and hardware systems.
- May require additional customer-specific certifications or training as required.
Skills
- Excellence in communication and customer-facing skills.
- Strong oral, written, and interpersonal skills.
- Ability to follow instructions and processes with minimal instruction.
- Ability to lift and/or move various computer equipment up to 50 lbs.
- Must own a basic repair kit.
Additional Information
- All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
- F2OnSite supports and adheres to all state laws regarding background checks.
- This position requires specific work hours to be adhered to, typically Monday-Friday, 8am-5pm.
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