Desktop Support Specialist

3 weeks ago


Broomfield, Colorado, United States F2Onsite Full time
Job Description

As a Desktop Support Technician at F2OnSite, you will be responsible for performing tasks related to the repair of technology-based products in an end-user computing environment.

  • Performs basic and moderately complex troubleshooting and repair activities, including PC's, desktops, laptops, tablets, and printers.
  • Provides support to client-identified VIPs.
  • Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
  • Performs Install/Move/Add or Change (IMAC) activities.
  • Displays outstanding technical and professional services skills at all times.
  • Meets established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines.
  • Proactively communicates with the end-user and service desk personnel regarding arrival times, repair time estimates, and status of the repair.
  • Understands and follows all documented service operations policies and procedures.


Requirements

  • Typically requires technical school certification or equivalent of 1-2 years of relevant experience.
  • Knowledge of relevant software and hardware systems.
  • May require additional customer-specific certifications or training as required.


Skills

  • Excellence in communication and customer-facing skills.
  • Strong oral, written, and interpersonal skills.
  • Ability to follow instructions and processes with minimal instruction.
  • Ability to lift and/or move various computer equipment up to 50 lbs.
  • Must own a basic repair kit.


Additional Information

  • All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
  • F2OnSite supports and adheres to all state laws regarding background checks.
  • This position requires specific work hours to be adhered to, typically Monday-Friday, 8am-5pm.


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