Product Support Specialist
4 days ago
We are seeking a highly skilled Product Support Specialist to provide exceptional customer service and software application support to customers with diverse technical backgrounds.
This role requires a positive attitude, good sense of humor, and excellent communication skills to thrive in a fast-paced environment.
As a Product Support Specialist, you will be responsible for handling customer support calls, creating and resolving support tickets, and expanding your knowledge of our products and technical skills through training and practical experience.
You will also contribute to the knowledge base by creating internal and customer-facing articles, and deliver exceptional customer service in all situations.
Successful candidates will have access to extensive training on our applications and on-the-job training to further develop their skills.
We foster an informal environment that encourages team camaraderie and relationship building.
Required qualifications include 3+ years of technical support experience in a product support environment, experience with Windows Operating Systems, and strong customer-oriented focus with the ability to handle difficult situations professionally.
Strong technical aptitude for working with software, internally driven with the ability to collaborate, adapt, and think analytically, and experience with medical billing software solutions are preferred but not required.
Hourly wage range is $28.00, and final compensation will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and location.
ZOLL Medical is a fast-growing company that operates in more than 140 countries around the world, and we are committed to making a difference in patients' lives through data-driven innovation and interoperability.
We value innovation, self-motivation, and an entrepreneurial spirit, and we are an equal opportunity employer.
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